Bad growler fill. What would you do?

I own my business in the restaurant field, been in the restaurant business for 20+ years. If you have a good relationship with this business, of course let them know and hope they will fix this problem for you, even if it is just giving you money back or credit or another fill whatever, let them have the chance to fix something they may not know is broken. One bad experience should not equal boycott of a business that you have many positive experiences. Now if this is just another situation of got screwed again, and they won't do anything to fix it, than yes stop giving them your money.

 

Boycott for sure. It's the only reasonable thing to do

 

Bring it back. Show him the problems with it. See what he is willing to do. Make you decision to boycott based on the response

 

Take it back but in a respective way.

The only thing thats wrong with taking back clearly defective product is if you do it in a disrespectful way (i.e. the psychos that scream and rant). A business should know if the product they are selling is sub-standard, its their responsibility to correct the problem, not for you to eat the loss.

 

Give them the chance to right the wrong. I am sure they would be happy to know this new growler thing isn't working well so they don't lose customers. Boycott is quite harsh and should only be considered if there response to you is not reasonable.

 

Why don't you take the highroad you already should know to take since you claim you are a good customer and share your concern them. As a good customer who has established a basis of trust and communication with this place, it's on you to make sure they know you with your "good customer" status have been let down by something they are doing. You are their eyes and ears as that good customer, so you should be as concerned for them as a good customer should be that this is not going as well for them as they intended.
Seriously, your mention of the word boycott while simultaneously proclaiming you are a good customer who has respect and trust for them sends chills up my spine as to what kind of loyal customer you actually are to them.

 

And contact a lawyer.

 

I think of the places where I am a good customer - a regular visitor/purchaser known by name and who spends more time in the store than it takes to make my purchases; and I would believe all of them would want me to give an honest opinion of an unsatisfactory experience. One bad growler would never make me skip these establishments.

 

Before I attempted to return the defective item I'd probably sit down and write a lengthy letter to my U.S. Representative and Senator. Injustice cannot go unheard. But, that's just me.

 

So, you are asking if you should boycott a place where you have had multiple positive prior transactions, or instead nicely explain to them that you had a problem ? I think you know the answer.

 

ever seen that movie FALLING DOWN starring michael douglas?

 

Flavors of oxidation like wet paper won't show up after a few days, weeks, or even months. If the growler seal was bad, the beer would just be flat. Was the growler filled with an aged beer that perhaps was oxidized when it was poured...or was it just filled with a bad tasting beer?

 

I would go back to the store and politely let them know. Depending on the cost, I might or might not ask for a refund or credit. I would have probably done that before posting on here about it.

 

As a "good customer" who has established who you are with them, i.e. established that they can and would actually trust, or at least listen to you with your opinion. It'd be a total dick move on your part to boycott them.

 

Just me but if you are known there I would just casually say the beer was bad and you were wondering if they would stand by it and refund or give you another fill in a regular growler...if they say no, that is when you boycot.....another fill for them is pennies on the dollar...if they don't do that shop somewhere else..

 

return it, especially if you spend a lot of money there. if they're at all respectable, i would bet they comp you a growler, and in the end everyone's happy, no harm no foul. you don't sound like you want to boycott them.

yeah, exactly this. a growler isn't shit in the long run, and most businesses want you as a customer.

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edit2: p.s. surprised at people from new york telling you not to go in and yell and shit. if you're talking about NYC, you have to do that shit from time to time if you don't want to get fucked over. it's annoying, but why should you pay for people's mistakes? like when people get your order wrong in a restaurant, sure, politely mention it, but if the waiter is like "i'm sorry, but we can't help you," you should escalate to like not paying, contacting manager, making a scene, etc. different strokes for different folks, but sometimes there is only one way, especially here.

if that doesn't strike you as right, think of it this way: establishments often disrespect you, directly. like, "i'm allergic to mushrooms, please no mushrooms," dish comes with mushrooms, you mention it, waiter says, "too bad, we don't make exceptions." what is happening here? the waiter / restaurant are saying to you, outright, "fuck you and fuck your allergies." you're supposed to be polite? if someone tells you "this growler works," and it doesn't, and when you bring it back they say "too bad," *they just stole money from you, outright*. how is that ever okay? when did stealing and disrespect become something you need to be polite about?

 

I learned the hard way to quit buying growlers unless they use a counterfill system. Too often I got home to a flat or oxidized growler and sure hell by day 2. That being said, I've never had a brewer or store worker even flinch at a refill for a flat or oxidized growler.

 

The one time I had a problem like this I went back and explained the problem. The first thing the person managing that day said was, "Sorry you had that problem, can I get you a new fill to make up for it?" I am sure you will have a similar experience where you shop.