Soooo, some of you know I have been a fan of Anchor Brewing in San Francisco for many years - have been to the brewery multiple times, done tours, etc I was a bit bummed by all the negative feedback here about their "re-branding" and label "re-fresh" from January when I created a post about it, etc....I get it - people don't like change and this one was pretty dramatic and was not well received by many.....the liquid inside is the same, so I understood the rationale behind it...unfortunately, for me here in NE OH, their distributor still sucks and they only stock Steam and OSA - no Liberty Ale, Porter, Old Foghorn, etc I have a tradition going back 8 years now, of ordering their beautiful etched Our Special Ale (holiday) glass on their online webstore.....so, I was disappointed that I did not see this new glass or much else on the www.steamgear.com website this month, when I usually order, etc....like the beer / label, the glass changes yearly with a different CA native tree featured on the label and glass to match. So, like any true beer nerd, I reached out and emailed Anchor directly - several times, and tried calling - no answer, etc....no response to my emails asking if this years 2021 glass would be available to purchase as I have always done.... Later I saw they had a FB post about the OSA and I made a comment about the lack of response and the not so good customer service, to my glassware query.....fairly quickly after that I got a message on FB, from someone in SoCal who works for Anchor and asked what I was looking for.....2021 glass....seemed pretty obvious from my post / comment.....anyway....she asked for my address, and said she would look into it.... That was last week - today, a nice box was delivered from Anchor in SF, and what a lovely care package it is! 4 ea 2020 OSA glasses (apparantly they are not doing 2021 due to supply issues), an Anchor hat and scarf, and a package of coasters and a hand written note! Sweeetttt! I wish there was a 2021 glass in that box, but that was an awesome gesture and made my day! Thanks for the care, Dina in LA, and thanks Anchor, for putting my faith back into customer service! What kinds of GOOD customer service from breweries have you experienced??