Site Can't set the Conversation Prefix

Discussion in 'Support & Suggestions' started by Dave_Treat, Mar 4, 2017.

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  1. Dave_Treat

    Dave_Treat Meyvn (1,144) Jun 23, 2012 Virginia
    Subscriber Beer Trader

    In my conversations, I can no longer set the conversation prefix. I can open the Set Conversation Prefix by selecting it in the Other Actions, and the popup opens; but then when I select the down arrow to get the 5 options, it opens under the previous popup, and I can't select anything, This is on IE, Chrome, Edge on multiple computers and from my phone.
     
  2. Dan_Inreallife

    Dan_Inreallife Zealot (523) Jan 22, 2012 Colorado
    Beer Trader

    I have actually been having this same issue for a few weeks now. It doesn't effect any older conversations that I already set the prefix on, but I can't set a prefix for any new conversation.
     
  3. Todd

    Todd Founder (5,343) Aug 23, 1996 California
    Staff Subscriber

  4. Dan_Inreallife

    Dan_Inreallife Zealot (523) Jan 22, 2012 Colorado
    Beer Trader

    Nope. I just endlessly click on the drop-down once I have selected a message, but nothing drops down.
     
  5. Todd

    Todd Founder (5,343) Aug 23, 1996 California
    Staff Subscriber

    What operating system, browser and versions are you using?
     
  6. Dan_Inreallife

    Dan_Inreallife Zealot (523) Jan 22, 2012 Colorado
    Beer Trader

    Google Chrome Version 57.0.2987.98 on Windows 10
     
  7. Dave_Treat

    Dave_Treat Meyvn (1,144) Jun 23, 2012 Virginia
    Subscriber Beer Trader

    Still not working on my droid. Will check at home when i get back from huna day
     
  8. Dave_Treat

    Dave_Treat Meyvn (1,144) Jun 23, 2012 Virginia
    Subscriber Beer Trader

    Todd, tried it again at home. The popup with the 5 prefixes still opens under the current tab.
     
  9. Todd

    Todd Founder (5,343) Aug 23, 1996 California
    Staff Subscriber

    Update: It's a UI conflict. We're working on a fix.

    In the meantime, when viewing the conversation you should be able to apply a prefix using the edit tool.
     
  10. Todd

    Todd Founder (5,343) Aug 23, 1996 California
    Staff Subscriber

    Update: A fix has been applied and tested. And it seems to be working now.
     
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