Craft Beer Education

Discussion in 'Beer Talk' started by sethbradley, Mar 20, 2012.

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  1. sethbradley

    sethbradley Initiate (0) Feb 14, 2012 New York

    The rise in popularity of Craft beer has meant that there are more people drinking it than ever before.

    I'm currently working in a beer store in New York which I enjoy very much, I wanted to ask the question about how far people are willing to go to educate and inform others about craft beer?

    For instance we often have customers coming through the door who are relatively new to the world of beer and are not that familiar with all the beer styles.

    I always try and make the effort to describe beer styles and certain beers in an objective manner and I hope that I create the impression that the world of craft beer is an exciting one.

    I understand that people sometimes feel intimidated in certain bars or shops that have a large range of different beers on offer and when the staff are acting in an elitist of snobby manner this can really turn off the customer.
     
  2. bum732

    bum732 Initiate (0) Feb 18, 2008 Lesotho

    Not very far, if someone asks me, i'll spread the gospel. Otherwise i mind my own business.
     
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  3. Duhast500

    Duhast500 Pooh-Bah (1,597) Nov 14, 2007 Rhode Island
    Pooh-Bah

    I try to give out the knowledge whenever I can. Educate the masses that are still drinking beer a yellow beer with a lime in it.
     
    BrewCityBeerBuff likes this.
  4. Rekrule

    Rekrule Initiate (0) Nov 11, 2011 Massachusetts

    I'll sometimes jump in at beer shops when I hear misinformation being spread, or an employee unsure of as answer and about to make something up. Other than that I'll speak up when asked. I find people being elitist or snobby about beer ridiculous and hilarious.
     
    moju likes this.
  5. FosterJM

    FosterJM Initiate (0) Nov 16, 2009 California

    Only when asked really. Its not that I am trying to keep the information, but sometimes people need to find their answer or how far they want to go in the world of craft before they have someone jump on em like a spider monkey with information.

    Cheers!
     
    azorie likes this.
  6. Mavajo

    Mavajo Initiate (0) Feb 10, 2007 Georgia

    The longer I'm into craft beer, the less I talk about it. When I first started drinking craft a few years ago, I got caught up in the zealotry that folks preach around these parts. But with time, I've lost interest in that. It really just comes off as obnoxious 83% of the time anyway.

    For me, this 'hobby' is just about enjoying good, tasty beers. I don't care much about the whole "craft beer culture," I'm not interested in trying to convert others, etc. I just want drink damn good beer in the comfort of my own home.

    The only time I ever really talk about craft beer with others is when I'm mentioning my cellar. My friends and family tend to get a kick out of seeing it.
     
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  7. sethbradley

    sethbradley Initiate (0) Feb 14, 2012 New York

    Some great responses, I understand the people who keep them selves to them selves , they know what they like and that's great. I also know sometimes you can find people who are some what over zealous with their approach and will start bombarding you with information when really the answer to your question should be a short one.
     
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  8. geocool

    geocool Savant (1,233) Jun 21, 2006 Massachusetts

    Why do you ask? I'm sure you have an obligation to do this while you're at work, but the rest of us really don't. And if your customers look like they know what they're doing and don't ask for help there's no reason for even you to interact with them. If you assume they have less craft beer knowledge than they actually have, this can be a turn-off.
     
  9. aficionado

    aficionado Initiate (0) Jan 6, 2011 New Jersey

    A simple, "Do you need help with anything?" is good enough without coming across like a pushy beer snob. No need to press your excited opinions on a customer who may only be there to buy a sixer of Corona Light.
     
    BrewCityBeerBuff likes this.
  10. sethbradley

    sethbradley Initiate (0) Feb 14, 2012 New York

    Geocool you're right, I've worked in retail for over 10 years and I own a shop in London so I understand that every customer should be treated differently and this is something you learn after a while.

    I was just curious to find out how people feel about it in general
     
  11. harrymel

    harrymel Initiate (0) Dec 15, 2010 Washington

    I think craft beer stores would do themselves a real favor by posting, in large format, a sign indicating that if they have any questions, please ask! Another great thing to do is have a couple books about beer lying around that have obviously been used by many, many folks. This gives the impression that everybody in here is interesting in learning about beers and there is an open forum here.

    I recently had an experience wherein the help at the counter put out the vibe they didn't want to help me. This was a well known bottle shop in Seattle (Bottleworks). Dude looked at me several times, obviously making eye contact and never asked if I needed a hand. The store isn't huge, and it should be standard in such a small space to simply say, "you need a hand with anything?" or "you doing okay?"

    My only other advise is to make sure people know you're a legit craft brew store by charging the obligatory $22 for all the 750ml DFH beers.

    cheers
    harry
     
  12. OneBeertoRTA

    OneBeertoRTA Initiate (0) Jan 2, 2010 California

    I'm very pleased to see places like Whole Foods have dedicated beer buyers who know their stuff. A lot of my local guys are great to talk about new items and new stuff on the horizon. What I don't appreciate is guys at some stores that know absolutely nothing about beers trying to make recommendations.
     
  13. harrymel

    harrymel Initiate (0) Dec 15, 2010 Washington

    Although I also like it when there are dedicated beer purchasers at stores, I don't see any problem with folks making recommendations on what they think is good. I believe that when you start assuming people at the stores "know absolutely nothing about beers" before considering if maybe they simply have different tastes, pocket books, or audiences to interact with - then you've become a poor advocate for the community.
     
  14. OneBeertoRTA

    OneBeertoRTA Initiate (0) Jan 2, 2010 California

    Maybe they did know something, but that doesn't explain why they offered me bud light platinum.
     
  15. JackHorzempa

    JackHorzempa Grand Pooh-Bah (3,375) Dec 15, 2005 Pennsylvania
    Society Pooh-Bah

    Seth,

    Do you think your customers would like to read a guide on craft beer? Something like a Beer 101 guide?

    This guide could be something that you post within the store or something that you could hand to the customers.

    The Beer 101 tab on BA has a lot of good information which could be utilized to put this guide together. The guide could be as simple as a description of the various beer styles (what the styles are and a description of how the particular beer style will look and taste). If you want to make the guide more detailed you could include aspects like: how to pour and taste a beer, how to pair beer with food, etc.

    Cheers!
     
  16. harrymel

    harrymel Initiate (0) Dec 15, 2010 Washington

    Was it a sixer? Or singles? I've been looking to try that bitch, but can't find it in singles! I would guess you don't come across as the kind of person that would want to try BLP, that's certain. I'm with you that they certainly didn't read into your prerogative.
     
  17. FishPondManager

    FishPondManager Initiate (0) Feb 28, 2012 Colorado

    I usually keep to myself when perusing the beer coolers and shelves. If I hear a couple or a group of dudes trying to pick a craft brew I might pipe up and make a suggestion or ask what theyre in the mood for if the mood strikes me. I've had some great conversations with people while standing at the beer coolers.
     
  18. OneBeertoRTA

    OneBeertoRTA Initiate (0) Jan 2, 2010 California

    I didn't care to look, I was busy checking out the belgian section. :slight_smile:
     
  19. sethbradley

    sethbradley Initiate (0) Feb 14, 2012 New York

    Jack the store I work at has its own dedicated application that runs on 2 Ipads within the shop. It's called the beer wizard and contains lots of information about beer styles, Breweries, individual styles and food pairings.

    I think it would also be good to have some books for customers to pick up as well.
     
  20. callmeishmALE

    callmeishmALE Initiate (0) Dec 30, 2010 Colorado

    I think craft beer info should be offered like in the matrix. People walk into your store and your sitting in a big leather chair with sunglasses on holding a bud light platinum in one hand and a lagunitas imperial red in the other (had to get the colors right), then tell them they can drink the red beer and see how deep the craft beer rabbit hole really goes. Morpheus that shit, for real.
     
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