Dealing with FedEx About Missing Bottles?

FedEx will likely never give a dime back on this one. The fact that someone accepted (and likely signed for) the package is enough for FedEx to consider it a successful transaction. If the box arrived like that, the recipient is well within his/her rights to decline the delivery and have it returned to the sender. Since it was accepted, FedEx will (rightly) state that there is no way to prove the box arrived in such a condition as it is now found. Seems likely this was torn open while your trading partner was out of town.

I know this isn't helpful and hindsight is 20-20, but having a box delivered while you're out of town is just asking for trouble. Whether it's sitting on a front step or in a mailroom, too many people can get their hands on it. Might have to chalk this one up as a loss as it seems your partner was robbed by someone who had access to the mailroom between delivery and his arrival home.

 

Did your trade partner tell you he'd be out of town?

 

That adds an extra wrinkle IMO. Hopefully your trade partner is easy to deal with, this could be quite the predicament for you.

Best of luck, any chance the mail room has video recordings?

 

That's good on you. This is another example where communication, even over communication is key in these transactions. Like the others said, it's extremely unlikely fedex will do a thing.

 

As you should. But kudos for doing the right thing right away. Unfortunately you won't get anywhere at this point by contacting FedEx.

 

Every time I see some one ask a question like this I cringe.

I'm not judging, but when we ship we fed ex or UPS you agree youre not shipping alcohol. If you, subsequently try to collect on a lost or damaged shipment by telling them you shipped something you didn't youre engaging in insurance fraud for which you could be prosecuted. Asking questions about it on a open forum is incredibly foolish. Act accordingly.

 

Perhaps your partners building has a security cameras and you could ask to review the footage? Even is there isn't a camera in the mail room if he could maybe see the package being delivered and what sort of shape its in.

 

I call BS on this guy. After all, who is going to steal only 2 out of 3 beers?

 

I just received a box today from a friend that was supposed to have two HF growlers and an Alter Ego. The box was shipped through UPS. Someone clearly opened his three shipper, took out one of the growlers and packed the other two in a much larger box. I have no idea why they'd only take one and ship the other two beers.

 

About a year ago i shipped a vanilla bean dark lord to texas with 4 other bombers and 2 mini snifters.

When the box got there it was repacked. Both mini snifters were missing and 3 of the bombers were missing. There were no signs of leakage or broken bottles in the box at all. The only 2 beers to make it were the VBDL and another random bomber. I still don't know what happened but considering the other random bombers were extras i was just thrilled they didnt take the VBDL.

 

You dodged a serious bullet there. Thank god the typical UPS/FedEx bro doesn't have the slightest clue what's valuable and what isn't.

 

Prosecuted? Seems civil to me, not criminal.

 

Probably because you're not a lawyer

 

Well, I'm not, not, not, not, a lawyer - so who knows!