Defective bottle and notifying the source

I completely agree with this guy. Ask me 5 years ago and I would have said just accept the loss. Anymore, not so much. You paid for something that was supposed to not have an issue, but it did. Things aren't cheap. They should replace it. Since they acted the way they did, I would no longer purchase their stuff and I would let everyone else know what had occurred by writing a review on Google, FB, whatever.

 

I've enjoyed some Prarie beers in the past, but have also had a few of their 'sours' that have been extreme gushers. And regardless of beer lost, the contents were not worth the cost. I'm a big believer in consumer advocacy, and will no longer purchase their products.

 

While I don't believe in just reviewing a place just because you had a bad experience (i.e. response bias), if places are going to take advantage of customers, or not show interest in improvements, then they do need to be recognized for their failures to do so. Business don't run because of savy brewers, or marketing executives, or solely based on a good location - they operate, and continue to operate, thanks to the cash inflow from consumers. While any of those characteristics can lead to success, they most certainly still rely on consumers to keep the rent paid, and expenses covered. So talk with your wallet, and don't support them. Let others know too.

 

Well, it's effective. For instance, when I was purchasing a car back in 2015 I had a terrible experience with one of the dealerships I went to. I wrote a 1 star review on Google and I literally had the VP of the company call me within hours to try and make things better. Unfortunately, I posted that review after I already purchased from a different dealer.

 

It is effective, I can't deny that. I've told everyone about my experience at a local dealership, and gotten nothing but gasps here recently (was off and on car shopping for the past 6 months and finally found one I really enjoyed). I got an apology text from the salesman about a week later. I wouldn't try to just write bad reviews, but if a company has done something to warrant it - fire away. On the other side of the coin, if a company has done something great, let people know. I suppose that latter part is my point. If you're going out of your way for the bad ones, make sure the good ones are rewarded too.