Dogfish Head Brewery Tours 2014

Discussion in 'New England' started by CraftBeerTastic, Jul 17, 2014.

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  1. CraftBeerTastic

    CraftBeerTastic Initiate (0) Jun 22, 2011 Pennsylvania

    I just hope that maybe there is a slight chance in hell that the DFH Milton brewery PR people check in on the Ba forums to get the raw and candid feedback from thier fans...the feedback that can only make them a better brewery. I tried submitting a complaint on thier website a couple days ago...still no reply...
     
  2. cryme

    cryme Crusader (413) Jun 29, 2011 Delaware

    They changed the policy around the same time they started serving pints and filling growlers. It's pretty obvious they want every tour to be full and for people to hang out and spend money. It's a smart business move - how do you think they got as big as they are today? The signup system was a mess that constantly disappointed people, particularly locals. It's really not hard to show up early if you want to get on a tour, or hang out for a while if the nearest one is full. I took a bunch of consultants I was working with on a tour a few weeks ago and it wasn't big deal at all, we just hung out for about an hour.

    As for why they fill growlers at the brewery - because they can! More sales! Not really rocket science. They fill the exact same beers there as the brewpub (brewpub does not fill growlers of exclusives or any of the limited, large format beers)
     
  3. CraftBeerTastic

    CraftBeerTastic Initiate (0) Jun 22, 2011 Pennsylvania

    That's exactly what I've been afraid of happening to Dogfish Head. Greed = sellout.
     
  4. briandaube

    briandaube Initiate (0) Jun 1, 2012 Delaware

    What cryme said. I do agree with others that outside of the brewery there isn't much else to do in Milton, but i can't say spending an hour or so at the brewery would be that bad of a thing to do.

    On a side note my in laws live in Milton and it kills my wife and I that the town isn't taking advantage of the amount of people that come to see the brewery. There is a new median restaraunt opening using local fresh ingredients that does sound promising.
     
  5. briandaube

    briandaube Initiate (0) Jun 1, 2012 Delaware

    And on the nite of greed I'm pretty sure that Sam is pulling in enough with sales and everything else he does that changing the tour system had less to do about money and more a change in the culture at the brewery.
     
  6. CraftBeerTastic

    CraftBeerTastic Initiate (0) Jun 22, 2011 Pennsylvania

    Well in the small world of a lowly DFH beer geek fan...making it harder to tour the brewery is a huge problem for me. Yuengling has not done this to me yet...and I stopped drinking thier beer 10 years ago. They can still fit me into a tour when I show up. Just took a tour a couple months ago.
     
  7. cyclonece09

    cyclonece09 Grand Pooh-Bah (3,559) Aug 5, 2008 Wisconsin
    BA4LYFE Society Pooh-Bah

    Went in late March at the last minute travelling from Baltimore. Got there around 3:00 pm and tours were full but we stuck around and got called for the 5:00 pm tour. Great tour, worth the wait. But I could imagine this being problematic in beach season.
     
  8. lackenhauser

    lackenhauser Pooh-Bah (2,721) Dec 10, 2002 Maryland
    Pooh-Bah Trader

    I recently attended the Analog a Go Go event and had a great time. It has come a long way since the first year when I bought 2 tickets (my wife doesnt drink) and could not even get within earshot of a beer. It was spread out over the property but that being said the tasting room had the most sought after casks and they were trying to do tours, sell growlers and pints, and give event samples. I agree why do all of that in one place at the same time? Because they can and do.
     
  9. atothesquiz

    atothesquiz Initiate (0) May 2, 2011 New York

    Why do you feel so entitled that you deserve to go on the tour than anyone else that was there? You had the exact same opportunity as everyone else who did and did not get to go on the tour. You simply showed up too late and left too early. If you were indeed supposed to go on the 3pm tour and for some reason did not get called, chalk it up to an honest mistake.
     
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  10. CraftBeerTastic

    CraftBeerTastic Initiate (0) Jun 22, 2011 Pennsylvania

  11. atothesquiz

    atothesquiz Initiate (0) May 2, 2011 New York

    I'm genuinely curious, why do you think you deserved to go on the tour more than anyone else who participated that day?
     
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  12. John_M

    John_M Grand High Pooh-Bah (6,849) Oct 25, 2003 Washington
    Mod Team Society Pooh-Bah Trader

    I certainly don't mean to answer on behalf of CrafBeerTastic (assuming he wants to), but I guess I'm genuinely curious as to why you care one way or the other.

    I don't know if you bothered to read through the entire thread (I'm going to assume that you haven't), but if you had, I think you'd see that the OP was pointing out how cumbersome and inconvenient the new tour system is, as compared to the old system (where you could make reservations in advance, instead of driving by the brewery and taking your chances). Maybe I missed it, but at no point did I see anything from CraftBeerTastic in this thread that could be interpreted as some sort of sense of entitlement on his part to a spot in front of others who had gotten there before him. The point he seemed to be making, was that the current system doesn't work very well, and he offered up his experience as an example of how bad things have gotten there.
     
  13. jmdrpi

    jmdrpi Grand High Pooh-Bah (8,989) Dec 11, 2008 Pennsylvania
    BA4LYFE Society Pooh-Bah

    I didn't know they starting selling pints, but then the tour policy makes sense. Previously there was no reason to hang out at the main brewery, since all you could drink was the free samples after the tour. You wanted to get out of there and drive down to the brewpub at the beach.
     
  14. atothesquiz

    atothesquiz Initiate (0) May 2, 2011 New York

    I did read through the entire thread before each of my posts. It's just interesting to understand the mindset of someone who went out of their way to complain about a fair and simple policy they knew well ahead of time.

    It's childish to pout and have a fit when things dont always work out the way you had anticipated. Then to go so far as to say they sold out because they're giving everyone an equal chance of experiencing their tour. What would you rather have, a ticket system like they used to which, as mentioned, was sold out all the time preventing you from even having the chance of going on the tour?

    Its near a beach. Can't go on the tour that you've already been on? Oh well, grab a sixer and plop down in the sand and enjoy the view.
     
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  15. John_M

    John_M Grand High Pooh-Bah (6,849) Oct 25, 2003 Washington
    Mod Team Society Pooh-Bah Trader

    Granted, the last time I went was back in 10/10, but I could have sworn they were selling glasses of beer in the tasting room back then. My recollection is that they had a list of current beers on tap that you could pick from for your 4 samples, but I thought they also had a "by the glass" price next to the selections as well. I think I even recall that they had some special, featured beer at a special price. I remember trying to order a beer prior to the start of my tour (I was nearly a half hourr early), and was told I couldn't do that, but I thought I recalled that except for tour goers, anyone could walk in off the street and get some of the bottled beer to go (best case prices in the country is what we were told), and/or could belly up to the bar to buy a glass. If I recall corrrectly, the staff member even asked if I was there for a tour or not, and only told me I couldn't get a glass when he found out I was on the next tour.

    Granted, that was nearly 4 years ago, and I could easily be mistaken, but that was my recollection.
     
    #35 John_M, Jul 22, 2014
    Last edited: Jul 22, 2014
  16. jmdrpi

    jmdrpi Grand High Pooh-Bah (8,989) Dec 11, 2008 Pennsylvania
    BA4LYFE Society Pooh-Bah

    I only visited the main brewery once, in July 2010, and it was only samples then. So the next time we visited in 2011, we were smart and went in the off-season (December), skipped Milton and went right to the brewpub in Rehoboth.
     
  17. John_M

    John_M Grand High Pooh-Bah (6,849) Oct 25, 2003 Washington
    Mod Team Society Pooh-Bah Trader

    Coming from Baltimore, for me the answer is/was easy. I prefer the old system. I'm still not sure I understand what you read in the previous poster's comment that reaked of entitlement, but I see the point you're trying to make now, and I don't disagree. If it had been me, I would have done exactly what you said. I would have grabbed a sixer and gone elsewhere.

    I don't like the new system, but that's because I like to plan things well in advance, and I prefer to minimize the amount of time I have to stand in line or wandering around waiting for a tour to start. With the new system, I would only stop by the brewery if I happened to already be in the area for some reason, and the brewery stop was just an add on for me.

    In the case of the OP, I likely would have called the brewery in advance, to see if I could get some idea what to expect in terms of the crowd. I'm assuming the OP did not do that (though I don't know that), only because I'm assuming he wouldn't have tried to get on a tour if he'd have known that there was likely going to be lengthy wait to get on one.

    Shrug. I don't think anyone was complaining about the fairness of the new policy, just over how inefficient it is. At least that's what I took from the OP's post. Again, this represents a fairly recent change for DFH, and that was context I read into the OP's original comment. Frankly, I appreciated his post, as that information may affect my decision to visit again in the future, and/or whether I recommend the tour to a friend. I know it's summer, so maybe that's part of the problem, but after my one visit to Milton, I was kind of surprised to read about the crowds at the Brewery.
     
  18. KingforaDay

    KingforaDay Pooh-Bah (2,445) Aug 5, 2010 New Jersey
    Pooh-Bah Trader

    I get the feeling you have never been to the DFH Brewery in Milton. It is nowhere near the beach. Probably a good 30-40 minute drive. The brewpub in Rehoboth is near the beach but the Brewery in Milton is literally in the middle of nowhere. And there is absolutely nothing to do in Milton. I have been on 2 DFH tours, once coming down from NJ to stay in Rehoboth and the other time driving from Bethany Beach. Both times I was able to reserve a spot. There was no food sold, and no beer purchases, only the samples they gave you on the tour. Had the current policy been in place, I would never have gone, given the long drive. Having said all that, I disagree with the OP about DFH selling out. This policy just works better for them. I am sure the new policy will work fine for people in the area, or those passing through, but anyone driving a good distance, hoping to get in, may end up leaving disappointed.
     
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  19. cryme

    cryme Crusader (413) Jun 29, 2011 Delaware

    I've lived right next to the brewery for 5 years and I can assure you that that has never been the case until recently. Bottles to-go only, no growlers, until the renovation they only had about 5 draft lines taps.
     
  20. John_M

    John_M Grand High Pooh-Bah (6,849) Oct 25, 2003 Washington
    Mod Team Society Pooh-Bah Trader

    :-) Well you know... I could be mistaken.
     
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