Email alerts

Help Discussion in 'BeerAdvocate Talk' started by wsucoug96, May 30, 2013.

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  1. wsucoug96

    wsucoug96 Zealot (572) May 18, 2010 Washington
    Trader

    Since mid-May, I no longer receive an email when someone sends me a message on BA. Is this something that has been discontinued, is it a bug, or could there be an issue with my settings? I didn't make any changes to them, and they still indicate that I want an email when I receive site messages. Thanks for the help.

    -- Mike
     
    #1 wsucoug96, May 30, 2013
  2. Todd

    Todd Founder (13,518) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah

    Nothing that would impact this has changed on our end. Logs show that emails are being sent out.

    Check spam folders/settings and please provide an example.
     
    #2 Todd, Jun 4, 2013
  3. wsucoug96

    wsucoug96 Zealot (572) May 18, 2010 Washington
    Trader

    Thanks. My email settings are set to mark junk mail but leave it in my inbox, and previous BeerAdvocate messages have been received fine. Despite having had beermail conversations over the past couple of weeks, I have not received an email alert since May 14, nor have I received any messages whatsoever from BeerAdvocate. Are those specific enough examples?
     
    #3 wsucoug96, Jun 7, 2013
  4. UncleJimbo

    UncleJimbo Grand Pooh-Bah (3,771) Sep 11, 2002 Massachusetts
    BA4LYFE Society Pooh-Bah Trader

    This afternoon I got two email alerts about conversations from last Friday (4 days ago).

    The email raw source indicates that BeerAdvocate sent the email on Friday but that Comcast did not receive it until today (Tuesday).

    Odd.
     
    #4 UncleJimbo, Jul 3, 2013
  5. Todd

    Todd Founder (13,518) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah

    Blame Comcast. They flagged our domain as spam, but released the ban once we explained that we're not spammers and users opt in/out of email/alerts. They've done this before, so I'm sure they'll do it again.

    Some 6,000+ emails were in limbo until today.
     
    #5 Todd, Jul 3, 2013
    UncleJimbo likes this.
  6. Todd

    Todd Founder (13,518) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah

    OP is using a Comcast email too, so I'm closing this down as it's not a bug.

    Tip: Use a non-Comcast email.
     
    #6 Todd, Jul 3, 2013
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