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Errors Trying to Access the Site

Help Discussion in 'BeerAdvocate Talk' started by beerhan, Mar 25, 2014.

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  1. beerhan

    beerhan Savant (1,213) Apr 28, 2010 Ohio

    I am unable to access beeradvocate.com from my att uverse internet.

    I get a host error:
    The origin web server timed out responding to this request.

    I can access the site from my phone and another network on the same computer just not through my router. This started this morning, does anyone else have the same issue?
     
    #1 beerhan, Mar 25, 2014
  2. Todd

    Todd Founder (13,506) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah Trader

    This is a known issue. It looks like there could be one or more regional nodes. We're investigating with our CDN.
     
    #2 Todd, Mar 25, 2014
    alex_hart and josmickam like this.
  3. Todd

    Todd Founder (13,506) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah Trader

    For those having issues, please:
    • take a screenshot of the error
    • post a traceroute output from your local machine (if possible)
    • go here: http://beeradvocate.com/cdn-cgi/trace and post the results
    • note the ray ID on the page (if any)
    Thanks,
     
    #3 Todd, Mar 25, 2014
  4. markdrinksbeer

    markdrinksbeer Initiate (0) Nov 14, 2013 Massachusetts

    screen: http://i57.tinypic.com/35164bc.jpg

    Traceroute:
    Code:
    C:\Users\pc>tracert beeradvocate.com

Tracing route to beeradvocate.com [162.159.247.12]
over a maximum of 30 hops:

  1  2 ms  2 ms  2 ms  hsd1.ma.comcast.net [192.168.10.1]
  2  20 ms  18 ms  33 ms  96.128.64.1
  3  55 ms  44 ms  30 ms  te-5-1-ur01.westfield.ma.boston.comcast.net [68.
87.157.185]
  4  18 ms  17 ms  27 ms  po-20-ur02.westfield.ma.boston.comcast.net [68.8
7.147.222]
  5  34 ms  44 ms  38 ms  be-71-ar01.needham.ma.boston.comcast.net [68.87.
147.241]
  6  66 ms  55 ms  56 ms  he-2-7-0-0-cr01.newyork.ny.ibone.comcast.net [68
.86.95.29]
  7  95 ms  43 ms  65 ms  be-17-pe02.111eighthave.ny.ibone.comcast.net [68
.86.82.254]
  8  50 ms  57 ms  62 ms  as4436-1-c.111eighthave.ny.ibone.comcast.net [17
3.167.57.162]
  9  63 ms  45 ms  64 ms  xe-2-2-1-3602.cr1.ewr1.us.nlayer.net [69.31.34.1
29]
10  75 ms  58 ms  103 ms  as13335.xe-7-0-3.ar2.ewr1.us.nlayer.net [69.31.9
5.70]
11  58 ms  56 ms  55 ms  162.159.247.12

Trace complete.
    cdn-cgi/trace results:
    Code:
    fl=11f8
h=beeradvocate.com
ts=1395795190.637
visit_scheme=http
uag=Mozilla/5.0 (Windows NT 6.1; Trident/7.0; rv:11.0) like Gecko
colo=EWR
spdy=off
0
    *Edit. Noted the above Colo is EWR, which is newark (the one that doesn't work for me).
    When using a proxy, the colo is DFW (dallas) and seems to work just fine.

    ray ID:
    Code:
    Ray ID: 110f5f46e48403fa



     
    #4 markdrinksbeer, Mar 26, 2014
    Last edited: Mar 26, 2014
  5. beerhan

    beerhan Savant (1,213) Apr 28, 2010 Ohio

    1. I'm on my mobile so I have a text of my terminal readout and the cdn-cgi trace.
    $ traceroute www.beeradvocate.com

    traceroute: Warning:www.beeradvocate.com has multiple addresses; using 162.159.246.12

    traceroute to beeradvocate.com(162.159.246.12), 64 hops max, 52 byte packets

    1 homeportal (192.168.1.254) 2.078 ms 2.029 ms 2.252 ms

    2 76-236-84-2.lightspeed.toldoh.sbcglobal.net(76.236.84.2) 27.572 ms 22.522 ms 22.880 ms

    3 * * *

    4 * * *

    5 12.83.46.137 (12.83.46.137) 29.652 ms 26.218 ms 26.644 ms

    6 gar8.cgcil.ip.att.net (12.122.133.161) 32.998 ms 40.431 ms 43.347 ms

    7 192.205.32.194 (192.205.32.194) 76.837 ms 72.746 ms 61.623 ms

    8 ae11.ar2.ord1.us.nlayer.net(69.31.111.210) 63.922 ms 97.805 ms 113.222 ms

    9 as13335.xe-7-0-5.ar2.ord1.us.nlayer.net (69.31.105.34) 109.050 ms 59.470 ms 61.222 ms

    10 162.159.246.12 (162.159.246.12) 31.200 ms 30.873 ms 30.876 ms




    http://beeradvocate.com/cdn-cgi/trace

    fl=14f2

    h=beeradvocate.com

    ip=76.236.86.32

    ts=1395804188.642

    visit_scheme=http

    uag=Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_2) AppleWebKit/537.74.9 (KHTML, like Gecko) Version/7.0.2 Safari/537.74.9

    colo=ORD

    spdy=off

    0
     
    #5 beerhan, Mar 26, 2014
  6. markdrinksbeer

    markdrinksbeer Initiate (0) Nov 14, 2013 Massachusetts

    I am still unable to get in as of this morning. Are you still seeing the same?
     
    #6 markdrinksbeer, Mar 26, 2014
  7. Boca-X

    Boca-X Initiate (0) Jan 21, 2014 Missouri

    I get it from time to time on my pc and my Ipad...just thought the site was in heavy use? Todd how many people are on the site at any given moment...verses high usages periods? Just curious...
     
    #7 Boca-X, Mar 26, 2014
  8. markdrinksbeer

    markdrinksbeer Initiate (0) Nov 14, 2013 Massachusetts

    Front Forums page (on the right side) lists members and gives a number of users:
    Total: 2,360 (members: 528, guests: 1,786, robots: 46)

    I would say that in the evening is when it's the highest (often near 5,000 total users).

    This issue seems to be different though. I can access the site now (obviously, since I am typing this) when using a proxy, which uses a different location for the access to the content. But, my regular connection hasn't worked in a day (same as beerhans issue above).
     
    #8 markdrinksbeer, Mar 26, 2014
    Boca-X likes this.
  9. beerhan

    beerhan Savant (1,213) Apr 28, 2010 Ohio


    Yes I am, still unable to access the site from my ATT internet but I can access from my neighbors and my mobile.

    I have the ray ID as well now:
    Ray ID: 11104094ad550166
     
    #9 beerhan, Mar 26, 2014
  10. Todd

    Todd Founder (13,506) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah Trader

    FYI: This has nothing to do with the number of users online. It appears to be an issue with accessing one of our CDN nodes (currently being investigated) or a larger connectivity issue.

    Our core servers are operational though.
     
    #10 Todd, Mar 26, 2014
  11. mtskier

    mtskier Initiate (0) Feb 23, 2013 Illinois

    Currently having this issue from ATT Internet as well. Not sure how to get the tracer out output sorry.
     
    #11 mtskier, Mar 27, 2014
  12. beerhan

    beerhan Savant (1,213) Apr 28, 2010 Ohio

    Everything is back to working normal on my end.
     
    #12 beerhan, Mar 27, 2014
  13. WelshBrewer

    WelshBrewer Initiate (0) Mar 17, 2013 Oregon

    I had issues at home last night and it just timed out from my Comcast account, got up this morning and popped right in.
     
    #13 WelshBrewer, Mar 27, 2014
  14. Todd

    Todd Founder (13,506) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah Trader

    Looks like our CDN has resolved the issue. Thanks of the updates.
     
    #14 Todd, Mar 27, 2014
    beerhan likes this.
  15. markdrinksbeer

    markdrinksbeer Initiate (0) Nov 14, 2013 Massachusetts

    All set here.
     
    #15 markdrinksbeer, Mar 27, 2014
  16. UCLABrewN84

    UCLABrewN84 Initiate (0) Mar 18, 2010 California

    Unfortunately, this has been happening for me too in the past few days.
     
    #16 UCLABrewN84, Mar 29, 2014
  17. Todd

    Todd Founder (13,506) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah Trader

    OK, but is it happening now? If it is, post the requested info. Thanks.
     
    #17 Todd, Mar 29, 2014
  18. markdrinksbeer

    markdrinksbeer Initiate (0) Nov 14, 2013 Massachusetts

    Issue has happened the past two evening for me. Same situation as previously posted.
     
    #18 markdrinksbeer, Apr 13, 2014
  19. GOBLIN

    GOBLIN Pooh-Bah (2,664) Mar 3, 2013 Ohio
    Pooh-Bah Trader

    I have had much trouble as well.
    Been having trouble for at least two weeks.
    At first I thought it was my phone because I don't seem to have any difficulties from work computer.
    But I also have problems from Wife's phone . . . Hope it gets worked out brah
     
    #19 GOBLIN, Apr 13, 2014
  20. markgugs

    markgugs Initiate (0) Dec 20, 2006 New Jersey

    site goes down for anywhere from 30 minutes to 4+ hours at a time the past, oh, 2 weeks. what's going on?
     
    #20 markgugs, Apr 13, 2014
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