So a long story short, I sent out a package during the holiday season via FedEx and the package is officially lost (it went from NYC to LA). FedEx said I can file a claim which I want to do, however, my question is what do I claim the contents are? And how do I justify the weight of the package? And the receipt? Does someone have experience in how to move forward? FedEx has been asking what the contents are but I've sidestepped the question so far but I know to complete this process this will be necessary. Anyone with experience in this department on how to handle it would be much appreciated.
Expensive Olive Oil, Sauces, anything liquid that's not alcohol. And anything you can go to your local grocery stores website, and pull up a price that they can look up. If its lost, I don't think they put up much of a fight, if the box is under $100. If you insured it for more, you might have to put up a fight..
I like the way you think. Great tips...thanks! However, what about producing a receipt dated around the time of the loss which I assume FedEx would be asking for? How do I get around that? The package was not insured over $100 so no worries there.
I just lost a package as well, and when I called, they said you just need proof of what the items cost. I said, I paid cash, so I don't have a receipt. And she said websites showing prices would be fine.
This is not going to be a popular response, but what the hell, ha. Disclaimer : this should not be construed as legal advice. Claiming you shipped something you did not and obtaining a payout on those phantom goods is most certainly a crime, most likely fraud under the criminal code in your state. I would act accordingly.
Unfortunately, and speaking from personal experience - if you don't put a value on the package in the first place, you're more than likely not going to get anything back. Also, since shipping alcohol is against policy, it's kind of a lose-lose situation. Also, above.
I did put a value on the package ($100) which is all I was hoping to recoup. I was more concerned about having to provide a receipt.
When Fedex lost one of my packages I said it was homemade BBQ sauce. I used an invoice generating website to create a receipt. There were no problems. They covered the cost of the materials plus the shipping cost.
Fedex lost a box of HF bottles/growlers I sent from VT to TX. It was lost in the Houston hub. I initiated the claim and when they asked what was in the box I said Maple syrup and other VT goods. Fedex pointed me to their site where I could submit the claim online. Filled out the form saying the lost goods cost $87 (actual cost). I never needed to submit any receipt or anything and 2 weeks later I got a check from Fedex. YMMV. To complete the story, once the box was determined to be lost I went back up to HF and replaced everything and sent it out again. That box arrived without issue and I used the $87 from Fedex to recoup the cost of buying the beers for a 2nd time.
Does anyone know an option within FedEx or UPS which would cut down the risk of a package being lost (e.g., Express vs. Ground)? I have a box to ship with greater than $400 in contents that are irreplaceable.
Services that require less transfer points, i.e Express, would be less risky. That said, I'm very weary of sending any box that's worth over $150. No rhyme or reason for that number, just my tolerance for loss box. I generally keep the box under $100, which isn't hard to do. Size and value, I would personally prefer splitting up into multiple boxes than "all eggs in 1 basket" at once.
Not just fewer transfer points, but.less time in transit. The less chance they have to use your box as a soccer ball, the better.....
