what is the process for filing a FedEx claim when they break your package and the beer never makes it to the recipient. I have sent over 50 packages but FedEx broke my last two and I had to replace the beers. What do you put as the contents? I imagine you shouldn't put bottles of beer. I Declared a value of 100 but they are asking for costs for each item. Any help or insight from anyone who has gone through this proves successfully would be appreciated. Thank you and cheers
What might help is, as I know they have asked me this before....what are you shipping? Did they ask this of you, and if they did, what was your answer? This might play a role in things, but this might also be to the extreme of an assessment. Figured that this may help future responders, as I have not had anything break, to encounter this situation. Cheers, and hope everything works out for you man.
In order to file a claim, you have to tell them what you shipped and it's value. I put collectible bottles with liquid. I had declared a value of 100 upon initial shipment but they are asking for proof of value.
If all you said was collectible bottle w/ liquid. I would tell them old ass/vintage cans of oil, or coke bottles. Both of those seem to hold some sort of value in the market. You could also say they were jam or pickles, some sort of canned good that you sold online. That would be my input/guess that would sound reasonable to FedEx
In my experience, if fedex breaks the package, you're going to be SOL in terms of filing a claim for reimbursement. As I'm sure you know, fedex prohibits normal human beings like you and me from shipping alcohol. So they're not likely to reimburse you for damaged property that they feel is essentially contraband. I'm assuming that when they broke the package, they likely noticed that the contents included beer. The one time this happened to me (actually a trading partner who was shipping a package to me), fedex made it pretty clear that they were not going to reimburse my friend for his package. If they lose the package, that's a different story. I've successfully filed a claim for the cost of the beer when fedex somehow lost a package I shipped to Pittsburgh (I told them I had shipped bottles of herb infused olive oil). They wanted verification of the value of the "olive oil," if I was able to provide it. I told them I wasn't able to do that, noting the circumstances under which I had purchased it (at a food stand at a wine fest, paying cash), and they were cool with that story. Anything is possible I guess, and you can certainly give it a try, but in my experience fedex will almost certainly refuse to accept your claim for damaged goods if they're aware that the goods being shipped included alcohol. Good luck.
Guy in my tasting group just got $100+shipping costs refunded in a check. FedEx likely delivered box to wrong house... Driver recognized the mistake and didn't contest. He said the bottles were "Collectable Colored Glass Bottles".
Do you really want to file a false insurance claim over $100.00? My advice is move on. Is it worth the risk of being accused of insurance fraud
"Collectible bottles" isn't beyond reasonable doubt. Unless you're making large amount claims frequently, they're not going to shoo a $300/hr lawyer at you to recover a rare instance of $100 payout, not to mention having to prove, spending investigative resources, that you sent beer...that they can't find.
Just wanted to thank everyone on this post. I ended getting the full declared value plus shipping for both packages fedex broke. This is despite the fact that they actually opened one and shipped me back the remaining beer. I told them I had collectible bottles with liquid and never did provide proof of value. Initially upon shipment, I did declare $100 value however. They refunded that amount plus shipping for both packages. Thanks for everyone's help.
