First time at Three Floyds

I mean, their motto IS "It's not normal."

 

No. It's a way for FFF to make more money. Like everything else they do. They have enough excess demand that they can do whatever they want and tell you to fuck off. One lost customer to them is just a new one in their stead.

I can't stand the attitude of the people who work there, frankly. I always get shit for customer service. We've dropped several hundred dollars on trips and the waitress gets pissy when we order tasters before pints of stuff we've never had before. God forbid i want to make sure I like the beer I am ordering!

 

I can see where you're coming from, and for the most part agree. The service is pretty slow, but they are always full, so I can see the waitstaff not giving a fuck after twenty people ask them if they have ZD for carryout. I tend to just ignore the attitudes, and when I actually have conversations with employees, the young ones are pretty polite and seem to love working there.. The older guys and the doorman seem a bit ornery but who gives a shit, METAL!

 

I swear I will run a FFF box LIF if they ever fucking bottle stamp.

 

I agree my friend. I've never had anything been great service from the staff.

 

I really can't wait to get down there to get a first-hand impression of the place. I simultaneously loathe and love their arrogance.

I've been on the phone a couple times with some people down there and have either had fine or awesome service from people. (I was called about some tour dates/times and the dude actually sounded bummed I wasn't able to make it.)

 

some of the old timers definitely have more of an "I don't give a fuck about you" attitude, but I've never had anyone be rude or had bad service. just not necessarily peppy or out-of-their-way cordial. but who gives a shit. at some point, you have a right to be a bit arrogant. i'd take that any day over bad service. order a beer. drink the beer. listen to metal. mind your P's and Q's. repeat cycle.

 

This is not 100% true. I have filled my growlers there(2 of them) last time I visited (2 weeks ago.) I will admit they make up their own rules so it could just just been they didnt want to fill homies growlers. I also have seen growlers being filled as well but only their own.

 

Interesting, I've never had a growler filled there, but maybe with the new addition they've changed policy based on common sense...

 

One of the last times i was there, i was talking to the waitress about the growler situation. We were told that it is due to Indiana reg's that they can only fill new glass and not re-use. Not sure if that is the case or not, just what we were told. But if the dude is telling you that it's cheaper to buy 2 bombers or a few 6ers, and you can only get the most basic taps in growlers, why wouldn't you just buy the bottles? They're going to stay the freshest, the longest. And if you want to drink it right now, just sit at the damn bar for a second and have a glass.

Everyone will argue against this until they're blue in the face, but the sooner you face facts and just give them your money, the better off you'll be. When you are the #1 rated craft brewer for 5 years in a row, you can do whatever you want. They're in business to make money. And they're doing a good job at it. And besides, it's not like their products are really any more expensive than the others right along side it. I think people just get pissed because they can't go buy it like you can a case of MCB. But if you could buy it like that, it would probably also taste like a MCB... And i don't think too many people would want that.

 

You've made this point on a number of occasions, and every time, I boggle. I have NEVER. EVER. gotten a bad attitude from people who work there. I AM the guy who would go find a manager, and then follow up with an e-mail if someone is being a douche. The only thing that happens at FFF, that will always happen, is that people are forced to leave the building to wait in line. That's fire code in Munster... so they tell you you have to wait outside, and are inflexible with this. Otherwise, everyone is super cool and easy to deal with. You shouldn't accept bad service, but also, as someone who has been there easily 100+ times, I've never seen anything shady.

The growler thing... I can't remember if it was at Stone or FFF or where... one of the brewery trips I made, when asking about growler refills, I was told that they can't put their beer in a growler labeled as something else, legally. Like, if I brought a Dark Matter Coffee growler (best idea ever) to the brewery (whichever one it was... I truly can't remember, and actually assumed it was policy everywhere) and asked for beer X in it, they couldn't do it for legal reasons. You would assume they wouldn't do it for reputation reasons as well... pour Zombie Dust in a Rock Bottom growler and you're giving Rock Bottom credit for something they couldn't have done.

I suspect the new growlers thing is a matter of not wanting to clean growlers out. They're usually crowded... not sure they want the hassle of bothering with it, and not sure they should. Again, if you give them a funky growler to refill, and now Zombie Dust tastes like shit, they get a bad reputation from anyone you share it with. It makes sense to me, though the latter case is paranoid... I suspect they don't want to deal with cleaning and sanitizing growlers.

Everything they sell is cheaper in a bomber or a 6 pack or a case than it is if you have it in a growler. The only reason to growler there is if they're doing growler fills of things that they don't have in bottles.

 

I'm assuming you know, but for the benefit of Chicago-area coffee fans everywhere, now that summer is here, Star Lounge will fill growlers (doesn't have to be their own, I think) with their (Dark Matter) iced coffee. They sell bombers, too. Best iced coffee I've ever had.

 

the only growler I've ever actually purchased from FFF was Zombie Dust well before it was bottled. worth every penny.

 

That's what I'm drinking right now. Can't drink beer during work. Stupid JOBS.

 

edit... drinking DARK MATTER ICED COFFEE right now, not Zombie Dust out of mbockstruck30's growler from like 18 months ago, because that would be both rude and gross.

Does anyone know if FFF has started doing their rotating growler tap yet? I know that at the growler fill station in the merch area, they're supposed to end up with one thing pouring at a time that isn't bottled. At least, that's what I was told by one of the folks there right when they started selling merch at that station...

 

Well then me and my friends must be doing SOmething wrong. I take solace knowing I'm not the only one with these types of stories...Not saying others aren't happy with their experiences though. Maybe it's just batch variation and Ive gotten the infected employee the few times I've been

 

Dark matter needs warning labels on their coffee! It's quite potent! I drank a 22 oz bomber of chocolate city te other day and
Got super jittery for hours

 

It's SOOO GOOD though. Why are my arms vibrating?

 

Was the employee mostly slimy ropy goo? Did he or she smell like band aids?