Fresh hops customer service

Discussion in 'Homebrewing' started by Mfedonczak, Oct 7, 2012.

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  1. Mfedonczak

    Mfedonczak Initiate (0) Aug 18, 2008 Texas

    I just wanted to give a shout out to the guys over at freshops.com and their great customer service. I ordered some amarillo and centennial hops from them last week and when they came in I noticed they had sent cascade instead of centennial. I emailed them about the mix up and included a picture of the hops I received and they quickly responded that they would send out the centennials I ordered and also told me to keep the cascade hops as well. It is nice to see a company that is willing to stand behind their product and offer such great customer service. I highly recommend them for anyone looking to order hops.
     
  2. hopfenunmaltz

    hopfenunmaltz Pooh-Bah (2,635) Jun 8, 2005 Michigan
    Pooh-Bah

    They are good and I do buy from them. Same thing happened a couple years back with hopsdirect, said keep those and they sent the correct hops. Both are places I recommend.
     
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  3. AlCaponeJunior

    AlCaponeJunior Grand Pooh-Bah (3,452) May 21, 2010 Texas
    Society Pooh-Bah

    Excellent to see a shout-out for good companies that take care of their customers. :grinning:
     
  4. FATC1TY

    FATC1TY Pooh-Bah (2,564) Feb 12, 2012 Georgia
    Pooh-Bah

    Yeah, I placed an order with fresh hops already this year and was pleased with the service. Hated the lengthy shipping, but I opted for the cheap USPS stuff they offered. PNW to Southeast is a bit of a haul anyways!

    By the way.. the Magnum they have is like 15.5 AA.. Great price for a clean bittering hop.
     
  5. Beerontwowheels

    Beerontwowheels Initiate (0) Nov 22, 2009 Maryland

    Just ordered from these guys. Shipping wasn't as cheap as some other places, but the price/oz. was nice. Can't win them all!
     
  6. francisfilion

    francisfilion Initiate (0) Sep 1, 2011 Canada (QC)

    I just got great service from hopdawgz out in BC Canada!! I ordered 22 oz of different hops and had gotten 3 oz of crushed nelson Sauvin....they were pulverized. However they sent out a replacement with 6 oz extra and a reusable hop bag! Couldn't ask for more! Chris over there is a great guy:slight_smile:
     
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