Any good stories about breweries or beer stores that go above and beyond with customer service? Two recent ones for me were Oskar Blues and Four Fathers. With Oskar Blues, it was having their head of brewing operations personally call and have a great 30-minute conversation about their reformulation of Mama's Lil' Yella Pils. All I did was send an email to OB asking about the changes because it was a popular forum thread on BA. The fact that Tim Matthews would call (on a Sunday afternoon) and talk with an old beer hound like me based on a simple inquiry was (in my opinion) quite astonishing. And now, Jason Lacny from Four Fathers, is sending me a replacement beer because of a mystery chunks floating in their bottle of Viking Funeral that I opened the other night. All I did was send them pictures and ask what they thought it would be. No histrionics from me about infections or total disgust (well, I did say I drain poured the beer even though I did taste it - flavor was okay, but the visuals -- oh, man!). Anyway, I wasn't asking for anything other than their opinion about what happened. Now it seems that I have FedEx package coming from Four Fathers with a replacement beer and then some. And some decent email conversation back-and-forth between Four Fathers and me. Fantastic customer appreciation! So, anyone else have tales about beer businesses taking their customer support to serious levels?