Good Customer Service

Discussion in 'Beer Talk' started by Boomer4ES, Feb 3, 2015.

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  1. Bitterbill

    Bitterbill Grand High Pooh-Bah (7,036) Sep 14, 2002 Wyoming
    BA4LYFE Society Pooh-Bah

    A most appreciated reply. Cheers!
     
    #41 Bitterbill, Mar 22, 2015
  2. DVMin98

    DVMin98 Grand Pooh-Bah (5,125) Nov 1, 2010 North Carolina
    Mod Team BA4LYFE Society Pooh-Bah Trader

    2 years or so ago, a friend goes to Vermont. Gets me a 4 pack of Heady Topper. Excited because I had never had it at that point. Crack one...no hiss...flat as iced tea. Emailed Alchemist with my situation. They said they had a new canning machine and that was something they had experienced. One week later, four pack, Heady Topper Tshirt and some stickers. Boom...the best get better.
     
    #42 DVMin98, Mar 22, 2015
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  3. SanFranJake

    SanFranJake Initiate (0) Nov 2, 2012 California

    Bruery's Customer Service is top notch.
    To be fair, if you're paying $35 for a high octane BA beer, the CS should be, but sending you comp beers when you report a tart flavor in a beer that's not supposed to have it is Grade A service to me.
     
    #43 SanFranJake, Mar 22, 2015
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  4. JoeSpartaNJ

    JoeSpartaNJ Zealot (691) Feb 5, 2008 New Jersey

    For a long time I stopped drinking Sixpoint beers due to production issues. After a few back and forth emails after a thread on here, I received 3 separate sixers, a t-shirt, and some stickers in the mail.

    Cant beat that.

    Thanks Shane @Sixpoint.

    btw...hire me
     
    #44 JoeSpartaNJ, Mar 22, 2015
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  5. pat61

    pat61 Initiate (0) Dec 29, 2010 Minnesota

    At one bar around here when I come in the waitress and the bartender get together a flight of stuff they don't think I have had yet. Can't beat that.
     
    #45 pat61, Mar 22, 2015
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  6. Redgoatman

    Redgoatman Initiate (0) May 21, 2015 California
    Trader

    Im not sure if this has been talked about but what are some of your guys experiences with great customer service from a brewery fixing an issue?

    Today I picked up some bottles from Modern Times, and on my way home one of the bottles spewed out all of the carbonation. I emailed them, and within three minutes they emailed me back saying that they would replace the bottle, and buy me a pint on my next visit.

    This was an awesome gesture from them, and was wondering of any great things breweries have done to fix problems, as well as negative ones.
     
    #46 Redgoatman, Oct 21, 2015
  7. Raime

    Raime Pooh-Bah (1,935) Jun 4, 2012 North Korea
    Pooh-Bah

    I've never had bad CS from a brewery.

    Now if we're talking bottle shops...
     
    #47 Raime, Oct 21, 2015
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  8. Rback

    Rback Crusader (489) Feb 26, 2012 New York

    25+ years ago I checked into a hotel in Detroit standing 3rd in line. The 1st customer took a while because she had not made a reservation & she even used the "would you have a room for the President, well he is not coming" card. The guy before me took at least 15 minutes checking in as he was trying to get a reduced rate for a reason I have forgotten. The harassed young lady behind the counter turns to me and says "what the fuck do you want". Her eyes get huge 3 seconds after she makes her comment. She apologizes, checks me in & gives me a $10 voucher to be used at the bar. I went to the bar & for the first time in my life had an Anchor Steam & a Bells Brown. Thank You
     
    #48 Rback, Oct 22, 2015
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