How should we handle open trades with partial feedback?

Not attacking, but how is it harsh? It isnt hard to leave the feedback. It will force them to take the 30 seconds to leave feedback.

 

I think if the system has some warnings and pop ups that are actively ignored, then I agree - no excuse for not leaving feedback. That said, people do get busy, forget and need reminders; so a lock on an account automatically after 60 days does need some setting up with at least a couple of pop up warnings or an automatically generated PM before it happens.

My bigger concern as I think about this more is that automatic feedback as I and others have suggested might lead people to be even more lazy... the whole 'fuck it, the system will automatically do it eventually' thing.. not sure how to solve for that, other than just leave it alone and assume 99% of traders aren't going to be douche's about it

 

Leaving feedback is a very important part of trading on here. I read them a lot before a trade with a new trader so we dont want them to just be automatic ones.

I know this would be a lot more work but you could do a combination of the two. Automatic feedback after 60 days so you don't penalize the person who actually left the feedback. Then lock the account or at least trading rights until they modify the feedback. Also, you could do something where if the person doesn't leave feedback 3 times and the automatic feedback is left trading rights are suspended for a certain amount of time. Both of those ideas would stop people from being lazy.

 

To start, whenever a feedback is left for you, you should get a notification. If you have any outstanding feedback that needs to be left, count it as an open trade and leave the red notification icon on the Trading tab there until it's taken care of. Maybe even add a "Feedback Pending" in the subcategory. I venture to guess that a lot of these partial feedback are due to people just forgetting or slow to do things. Doing both of those notifications encourage people to get to them more quickly.

As someone who always leave feedback ASAP, I don't expect the same of my trade partners. I'll give them time to complete the feedback. Quite frankly, if they don't want to leave me a feedback, that's fine with me as well. In such case, I'd like for the "pending" trade, as a whole, to be removed automatic from the system so that neither the side should have that trade counted as the other partner clearly doesn't want it to be counted by not wanting to leave a feedback. Marking it positive by default after certain number of days seems untruthful to me. I also don't like the idea of nagging, limiting account, or annoying pop-ups. Feedback is voluntary and shouldn't be forced.

 

I think I should be permitted to 'like' @mythaeus last post 10 or 12 times. There are some draconian suggestions for what is a minor, albeit annoying, problem. The culture strongly supports leaving fb & overwhelmingly the vast majority of members do so.

Making it mandatory wouldn't necessarily improve its reliability or usefulness. BA fb is currently taken very, very seriously, because despite being less than perfect, it's a damned good system. What makes it so good is:
1) the strong sense of community within BA
2) continuing community input
3) BA admins & mods interest & involvement
4) real protection against fb retaliation

I'd like hanging fb to eventually disappear. If fb continues to hang, *shrug* c'est la vie.

Experienced traders should always be considerate of new trading partners & leave fb as new traders are truly affected by the lack of fb.

What might be useful are additional guidelines &/or discussions as to when neutral/negative fb is appropriate & when it's not. New traders should absolutely read trading help & discussions threads. There's a wealth of useful info & insights into the community.

 

I really do not like "hanging" feedback to just disappear. Why do I reward someone with feedback to strengthen their reputation, but then I get nothing in return? And if they both disappear, really? So no one gets "credit" for that trade? Personally, I just cannot come to terms with either of those scenarios.

I feel strongly about just doing a default "Good" feedback with some automated comment after, say, 90 days.

I'm still trying to figure out how that is a bad idea. If the user wanted to leave Neutral or Bad feedback, well, they had 90 days to do so and failed. Why "punish" the trader who left feedback and did his part in the system?

 

Leave the red alert box "on" from the Trade request moment until feedback is submitted. Have an auto email sent every time feedback is received. I believe this will help the less active members that don't visit the page every day but get email alerts in their phones, tablets, etc.

 

I don't think it's a bad idea, just not necessarily a truthful or reflective of the trade experience. I don't see feedback as a reward, I see it as an evaluation of an experience. Some people take that "if you don't have anything nice to say..." approach, in which case, to me, that trade is best not counted at all for either side.

 

I currently have a trade like this, I left feedback and its been over a year now I believe and still have not gotten feedback. I think last time I checked the user had not logged on since November. I would say just wipe them out after 90 days or something. Like you said, it haunts my dreams, staring at that "Waiting for the user to leave you feedback".

 

Also, if the feedback is left automatically, I'm thinking something like "Automatic feedback" will be entered. To me such a feedback is meaningless, if not viewed negatively, i.e "why didn't his/her partner want to leave a feedback for that trade"?

(Sorry, Shane, wasn't fast enough to edit the other post so had to quote you again for context).

 

Generally I agree with you but I have to completely disagree with you here. This isn't your parents teaching you manners as a kid. If you don't have anything nice to say you should definitely say that in neutral or negative feedback. If all of the feedback is 100% positive then there is no point in the feedback system at all. Feedback is part of the process. If you can't take one minute to leave it then you are going to not ship at some point. It is really easy to do.

 

Negative for the person who didn't leave the feedback, I'd argue; not to the trader who received the automatic feedback. To me, the thinking is, if that trader couldn't take less than one minute to leave feedback, they're lazy and, personally, it would make me question starting a trade with them. Laziness is just not something I want to deal with in trade partners.

 

I don't think we disagree here. My point is that some people take that approach (I don't). I don't condone to not leave feedback, I just don't see that it necessarily reflects the experience as a "good" when I see "System automatic feedback" .or something along that line. Plenty of people leave bad/neutral feedback so the system works.

I only look at a person's feedback when I plan to trade with them. There's no way to tell if a person failed to leave a feedback unless you go through every feedback he had and look for "System automatic feedback" of every of his trade partners for the corresponding feedback. Aside from the usual forgetfulness and slow to get to it, which I think are the majority of these partials (with some are from banned users), I think the rest of the people deliberately avoided leaving feedback, not because of laziness.

 

That seems like a pretty extreme leap...

 

Yeah I know... But it seems like whenever I have issues with someone leaving feedback I also had communication and shipping issues in the trade process.

Let's not get this completely off topic. I dont think we are trying to fix the feedback system here with this thread. We are trying to figure out how to clean up the open trades that should be closed. I would much rather have an automatic closure than have no feedback out there because someone stopped trading or is lazy.

 

@Todd - so this solution would remove the hanging trade correct? I assume so, and it seems to solve the problem - and drop a bomb on traders who are too lazy to leave feedback...

 

@Todd Would it be possible to also leave positive feedback for BA#1 or is that a lot more difficult? I really don't care about my feedback at this point but for newer traders they are still being "penalized" for basically doing the correct thing and leaving feedback and not getting "credit."

 

I guess the key question is what % of trades does this happen on? The new system would mean that non-responders would get pounded for not putting in feedback (who risks their 100% rating for a minute of feedback?) so I would be very surprised if the newbie trader situation came up more than once or twice a year.