Missing Fedex Package near Pittsburgh PA

Just an "oh by the way."

I had almost the same thing happen with a trading partner in Pittsburgh some months back. Fedex indicated that they had delivered the package (the online tracking system confirmed), but my TP indicated he never received the box. Both he and I spent a LOT of time trying to figure out what happened (he checked with all his neighbors, and I made numerous calls to Fedex). Ultimately, Fedex agreed they had likely lost the box somehow (or it might have been stolen from my friend's porch), and they indicated they would reimburse me for the value. Except....

Lo and behold, about 3 or 4 weeks after Fedex said the box was delivered, the online tracking system suddenly showed the box to be in transit again, and it was finally delivered to my friend's home. We were just relieved that it wasn't lost (the bottles of HOTD Matt I sent him were not replaceable), but I was kind of puzzled by Fedex's behavior. They had assurred me that the driver recalled dropping the box off at my friend's house, and that therefore it must have been stolen or damaged somehow or lost. That was obviously BS, and I asked Fedex about it. They agreed that did sound odd, and that they would get back in touch with me once they determined what happened. To no great surprise, I never heard another word from them.

Anyway, bottom line is that I would not give up all hope on this package; like the situation I described, the box may suddenly reappear at some point, and your friend may finally get it. I have to say that I do find it curious that you also are haivng problems with a Pittsburgh delivery... frankly, the story you were told sounds like more BS to me.

 

I dug up the previous beermail conversation my TP and I had over this. I'm not going to send you the entire thread, but I thought you might find the final discussion interesting and hopeful. I've removed my TP's name...



No need to do that XXXX. I'm just happy they at least coughed up the shipping charge after all this. As a final laugh, I thought you'd get a chuckle out of the last email correspondence I had with customer service (read from the bottom up of course). Enjoy...


Me-

Some sort of explanation for the untimely delivery and misinformation provided by your customer service department would be a good start. Taking a bit more responsibility for your actions would be a positive step as well.
The package showed up on my friend's porch on 12/5, with no explanation or attempt to contact either of us beforehand that our "lost" package had been located. That was nearly a month after I sent the package back on 11/14. Even after it was at last finally delivered, there was no further contact from Fedex (despite the incident report number in this case). Call me crazy, but considering the added amount of time, effort and concern XXXX and I experienced as a result of this incident, the thought crossed my mind that we might at least receive some sort of apology from Fedex. Instead all I received was this rather snarky comment from June A, that I shouldn't assume that this sort of thing is typical or reflective of the quality service Fedex provides daily.

Thanks, but at this point I find that pretty hard to believe.

John M.


Response (June A.) - 12/10/2013 10:30 AM Dear Mr. Michaelsen:
Thank you for contacting FedEx. We regret any inconvenience you experienced as a result of this situation.
Please be assured this is certainly neither typical nor reflective of the quality service we provide daily. We appreciate your notifying us of this problem, and will do our best to make sure your next experience with FedEx is more satisfactory.
June A.
FedEx Customer Service


Customer (John Michaelsen) - 12/09/2013 11:55 AM Incident created due to reply to expired incident 131205-002509.
As I assume you are now aware, the package that your online tracking system shows was delivered to my friend back on 11/19/13, is now showing that the package was in fact delivered to my friend's house on 12/5/13. I contacted him the other day, and he verified that in fact he did receive the package on 12/5/13. So at least he received the package, and for that I'm very grateful. On the other hand....

Pretty clearly I've received nothing but a lot of misinformation from Fedex customer service since 11/19/13, as it's now apparent that you had the package all the time. I don't know what exactly happened (I'm assuming Fedex will likely disavow any responsibility for the late delivery or mishandling of the package), but needless to say, I will now think twice before ever using Fedex for any of my shipping needs.

Good day.

John M.

 

You know your neighbors and neighborhood better than I do, but...

It seems odd to me that a neighbor (or anyone else for that matter) would bring over one box, but not the other, if both were mis-delivered. Sort of seems to me that it would be an all or nothing proposition; if someone was going to be stealing your beer, I doubt they'd bring by either one of your boxes. For that matter, if a neighbor went to the trouble of bringing over one box, and they had the other box, wouldn't you think they'd leave you a note? Either on the box or your door step? Assuming the other box was too large for them to carry?

Anyway, I wouldn't give up hope just yet at this point.

I would also add that the reason Fedex probably won't tell you the address of the house they actually delivered your beer to (assuming that's what happened), is that they don't have that address. I'm sure that as far as they're concerned, they delivered both boxes to the correct address (your address), and I'm assuming that's what the online tracking site shows.