Poorly Served Draft Beer

Discussion in 'Beer Talk' started by Retroman40, Apr 8, 2018.

  1. lastmango

    lastmango Devotee (445) Dec 11, 2014 Pennsylvania

    If the beer was that important to your experience at the restaurant then I believe you did the right thing. However . . . I never go to a Mexican restaurant to drink beer because I do not believe they know how to brew or serve it. I know that will likely trigger some rants but Mexico is not known for good beer. Instead, I get a tequila drink. :slight_smile:
    Lahey likes this.
  2. Tdizzle

    Tdizzle Zealot (505) Dec 19, 2006 California

    Why? Just curious.
  3. nc41

    nc41 Poo-Bah (1,569) Sep 25, 2008 North Carolina

    It's a chain Mexican place, so what were you really expecting? If it was flat just swap it out for a bottled beer, pretty simple. It's a third world problem easily and painlessly solved.
    jimmyfishkin and Prep8611 like this.
  4. rgordon

    rgordon Champion (837) Apr 26, 2012 North Carolina

    It was chilled, then cold, then frozen all before it came to him.
  5. gopens44

    gopens44 Poo-Bah (2,157) Aug 9, 2010 Virginia
    Premium Trader

    Certainly, glad to explain - I’ve become far more aware of things like cost and such, but it goes a bit deeper. First off, on cost; there’s a pretty decent chance that save for a really good buyer every now and then, that I have better beer at the house. So, I can either overpay for something I settle on, or just save my beer drinking for said better home beer. Second, we do not eat out a lot, but when we do it’s typically Mexican (wife’s preference). Not a hotbed of craft nirvana. On the occasional BBQ joint trip (Buz and Neds in Richmond on Broad has a great selection), i may have a beer. Truth be said, I get more pleasure out of an unsweet ice tea (that’s how I get profiled as a northerner) for dinner and do my own beer thing later. Aside from all that blah blah blah, I’ve just come to enjoy eating without having to contemplate a beer as well, and I don’t fancy paying for a beer of lesser “contemplation “ for the experience of simply having a beer with dinner.

    Bourbon though, that’s another story.........
    KindaFondaGoozah and Tdizzle like this.
  6. IceAce

    IceAce Champion (897) Jan 8, 2004 California

    Ok, I'll bite.

    How exactly does the act of pouring allow you to ascertain freshness...or the lack thereof?
    Tdizzle, drtth and jesskidden like this.
  7. Troutbeerbum

    Troutbeerbum Initiate (91) Dec 5, 2016 Maine

    And food.
  8. Nittybeat

    Nittybeat Initiate (54) Jan 28, 2015 California

    This has been my experience. I run a taproom with 25 lines. I clean my lines weekly myself. I’ve had too many disappointments to let another person clean my lines lol
    Lahey likes this.
  9. lightman1

    lightman1 Initiate (74) Oct 19, 2013 Arkansas

    I probably would have just considered the source and drank it, and never returned. If I had indeed complained and been confronted like you were, I would have left too!. I would have left enough cash to cover the tab up to that time, just to avoid any possible trouble. Actually, I recently had a similar experience, and it was a Mexican restaurant. The service was slow, the beer was flat and the food was only ok. I paid the tab and tipped 10%, never to return. I doubt they are still there!
  10. lightman1

    lightman1 Initiate (74) Oct 19, 2013 Arkansas

    We recently, very recently, had another poor experience with a chain tap house. We went in during the afternoon and had very slow service. It was a slow time but several servers walked by our table without paying us any attention. We were beginning to get aggravated. When finally served, the server was courteous. The beer was good, served at the proper temp, and in the correct glass. My meal was pretty good however my Wife did not get what she ordered. She tried to eat it but just did not like it. We mentioned it to the server and He apologized. He also offered to replace it but time did not allow that. He also offered to comp it, which we also declined. I paid the tab and tipped, and was fairly generous. Fast forward a week and we are back there again. Yeah, I know........... Anyway, we met some friends there. The Manager was there and circulating around talking to the customers. We were headed to a local beer fest and struck up a conversation with him about, what else, beer! We mentioned our recent experience to him and he acted concerned. He also offered to comp our meal, which we also declined. I politely told him that he had a nice place, in a nice location, and that I hoped our complaint would be taken seriously and ultimately help as I wanted to see them survive.

    Anyway, my two post show how you can go two different directions. Personally, one place I care something about. The other, not so much.
  11. pjbear05

    pjbear05 Initiate (156) May 28, 2008 Florida

    I'm reminded of the infamous Hops brewpub chain down here. Not only did the beers suck, they were served so chilled and in such a chilled glass that part if the beer turned to ice in the glass.
    HorseheadsHophead likes this.
  12. Squire

    Squire Poo-Bah (1,943) Jul 16, 2015 Mississippi
    Premium Trader

    I've heard people say they like that.
    Lahey likes this.
  13. pjbear05

    pjbear05 Initiate (156) May 28, 2008 Florida

    Not me, a beer served that cold shows me you're hiding something, usually bad beer/bad ingredients.
  14. Prep8611

    Prep8611 Aspirant (234) Aug 22, 2014 New Jersey

    Have you ever mowed a lawn in the summer? Give me an ice cold beer, everything has its place...
    jimmyfishkin likes this.
  15. Lahey

    Lahey Disciple (313) Nov 12, 2016 Michigan

    I don't mind a slushy beer from time to time. Of course at a serious taproom I wouldn't expect this. But a mom and pop spot with greasy food and limited beer options? Go ahead and bust out the frosted mug. When in rome...
    BeerseAnyone and jimmyfishkin like this.
  16. HoppingMadMonk

    HoppingMadMonk Champion (828) Mar 3, 2017 New Jersey

    I was in a local low key watering hole for a board meeting for a club I belong to. We were gathering around the bar,a few guys had mugs of beer when I watched the woman behind the bar pour a guy a beer.
    She took his used glass,didn't wash it,with a quarter of an inch of old beer still in the glass,pressed it against the tap and began a pour. That meant every dirty glass was pressed against the tap and the old backwash beer just washed up over the spicket and was dripping waiting to get into the next glass. I told everyone around me to order a bottle. That's a really poor,grossly served draft
    Vitacca likes this.
  17. HorseheadsHophead

    HorseheadsHophead Meyvn (1,393) Sep 15, 2014 New York

  18. Squire

    Squire Poo-Bah (1,943) Jul 16, 2015 Mississippi
    Premium Trader

    Having been drinking beer for more than 50 years now I've actually had a number of people tell me they like their beer served in frozen mugs that produce some ice crystals in the beer. None of my business why they like it that way.
    BeerseAnyone and drtth like this.
  19. jimmyfishkin

    jimmyfishkin Initiate (191) Nov 17, 2008 Wisconsin

    It tells me that most of the people that order beer there order beer that isn't out of place in a chilled glass. I've asked the server t o please bring me a non-chilled glass before. I may get a strange look, but I'm used to that.
    BJC likes this.
  20. jimmyfishkin

    jimmyfishkin Initiate (191) Nov 17, 2008 Wisconsin

    If I'm at a a place like this I usually just don't order a beer. Not sure I would have turned down the free meal, but the bartenders shenanigans would have elicited a colorful response from me.
    BeerseAnyone likes this.
  21. grampaernie61

    grampaernie61 Initiate (0) Jan 21, 2015 California

    As a 40 year veteran of the Food and Beverage industry, incidents like this never cease to amaze me. Especially considering that this was a chain restaurant. YOU NEVER ARGUE WITH YOUR CUSTOMER. This still happens?? I don't care what the experience of the bartender was, the fact that he decided it was up to him to educate a customer on draft beer is astounding. I think you made the right decision to leave, despite the offer of a free meal. That the manager offered this speaks to larger problems that are perhaps being covered up.

    We shouldn't be afraid to order beer wherever we go to eat, and holding them to a standard isn't only a good thing but it's also the right thing. I would have dismissed the bartender, asked to immediately talk to the manager and made sure that they understood my displeasure with being lectured by a member of their staff. Then I too would have left.
    JackHorzempa and Squire like this.
  22. HopsDubosc

    HopsDubosc Initiate (133) Apr 24, 2015 Vermont

    My lord. He'd probably end up dumping that beer on me after I was halfway through the tongue lashing I'd unleash.... I frequent chains all the time, and it's not for the food. It's for the friendly service, sports TV, and cheap, large, cold beers (Vermont's ahead of the game it seems as I can get a Fiddlehead IPA or better at the chains here). Can't fathom him coming to your table and 'educating' you that flat and warm is the way a draft Dos Equis should be served..... does not compute.
    Lahey likes this.
  23. MilkLeg

    MilkLeg Initiate (142) Feb 8, 2016 Alberta (Canada)

    Thanks for clearing that up. I thought maybe it somehow froze without being cold first. Even being cold without being chilled would have been quite the mystery :stuck_out_tongue:
    rgordon likes this.