Poorly Served Draft Beer

As a 40 year veteran of the Food and Beverage industry, incidents like this never cease to amaze me. Especially considering that this was a chain restaurant. YOU NEVER ARGUE WITH YOUR CUSTOMER. This still happens?? I don't care what the experience of the bartender was, the fact that he decided it was up to him to educate a customer on draft beer is astounding. I think you made the right decision to leave, despite the offer of a free meal. That the manager offered this speaks to larger problems that are perhaps being covered up.

We shouldn't be afraid to order beer wherever we go to eat, and holding them to a standard isn't only a good thing but it's also the right thing. I would have dismissed the bartender, asked to immediately talk to the manager and made sure that they understood my displeasure with being lectured by a member of their staff. Then I too would have left.

 

My lord. He'd probably end up dumping that beer on me after I was halfway through the tongue lashing I'd unleash.... I frequent chains all the time, and it's not for the food. It's for the friendly service, sports TV, and cheap, large, cold beers (Vermont's ahead of the game it seems as I can get a Fiddlehead IPA or better at the chains here). Can't fathom him coming to your table and 'educating' you that flat and warm is the way a draft Dos Equis should be served..... does not compute.

 

Thanks for clearing that up. I thought maybe it somehow froze without being cold first. Even being cold without being chilled would have been quite the mystery