Sixpoint Introduces Spring "Seison"

We've had a healthy correspondence. Looking forward to sharing more details later, I will send out a private email.

 

Hey Jack,

Thanks for respecting the privacy of our correspondence and checking in first before simply posting our email online. You're a pro!

That being said, Sixpoint has a couple of big announcements to make in the upcoming weeks. I'd like to give everyone the information first, and allow everyone to experience the same stuff you had the pleasure of doing so. So let's proceed with that, ok?

cheers

 

That's not exactly how this went down. There are instances in our company history when knowledgeable and/or honest consumers have come to us with legitimate complaints about the beer, and those moments are critical to demonstrate the proper customer service, and reveal your intentions and values of the company. There also have been some bogus and incredulous claims throughout the years from some consumers as well, and sometimes from the brewery's perspective it is hard to distinguish between the two.

All quality control issues are taken very, very seriously as its imperative that the customer experience is optimal every single time. However, managing this phenomenon is incredibly difficult, as there is a ton of moving parts from the time the beer is born until the time the beer is consumed. Keep in mind the majority of this time the beer is out of our hands, and in the hands of custodians downstream in the supply chain. Even when the source of the problem is not the brewery (it could have been mishandled by a number of people once it left the brewery's hands) - and even when the problem was generated by the consumer - it still does not change the fact that the consumer had a less-than-optimal experience with the beer. Finding the mechanism to ensure the consumer has an optimal experience every time is going to be a lifelong quest, even if its impossible to obtain.

Actually Jack and I already solved this debate. We're going to wait to publicly reveal our conclusions but he was a good sport and remained objective and open-minded during the entire process. It actually is the ultimate pleasure to deal with fans/consumers/beer-lovers who are very knowledgeable about history of beer, beer culture, the brewing process, and how to taste and appreciate beer without being arrogant or acting like a know-it-all. These are some of the people that are really adding value to this community and contributing to these conversations, making it a much more rich, enlightening, and friendly forum to discuss things.

 

Please be patient. We have a few other announcements to make in the meantime.

 

Ok, there is this, and of course, THIS.

And that's not all - there is more to come. ;-)

 

haven't forgotten about you bro