The Bruery Customer Service :(

Discussion in 'Pacific' started by BBA, Oct 26, 2017.

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  1. BBA

    BBA Initiate (0) Oct 26, 2017 Illinois

    I just became a Hoarder Society member this year and bought 2 tickets for the Black Tuesday Event for my trustee and a friend. On the email I got a couple of days before the event I noticed that the member has to be present with the guest. I guess that was my bad for not reading through the fine print in the event details. The problem I have is that The Bruery would not refund me the money or even offer me beer as compensation. If this is the customer service that can be expected from them I would steer clear. :slight_frown:
     
    #1 BBA, Oct 26, 2017
  2. SUBER

    SUBER Initiate (0) Jan 26, 2013 California

    Yup
     
    #2 SUBER, Oct 26, 2017
    TTC, thetastywort, leboffin and 26 others like this.
  3. Saxmusik45

    Saxmusik45 Initiate (0) Nov 18, 2011 California

    But you screwed up and spent money that they were counting on in order to fund the event. God forbid you take some personal responsibility.
     
    #3 Saxmusik45, Oct 26, 2017
    thetastywort, leboffin, KevSal and 7 others like this.
  4. Hoppedelic

    Hoppedelic Savant (1,065) Dec 6, 2010 California
    Trader

    They have great customer service, your issue was not their fault.
     
    #4 Hoppedelic, Oct 26, 2017
    thetastywort, leboffin, SuperWhip and 9 others like this.
  5. yokels

    yokels Crusader (428) Sep 5, 2015 California
    Trader

    Yeah, most or probably all beer festivals tix are no refunds. Still they probably would have done something for you if you contacted them right away. But a couple days before the event (or possibly after), that's not their fault or responsibility.
     
    #5 yokels, Oct 26, 2017
    thetastywort and Fippy_Darkpaw like this.
  6. anvindr

    anvindr Zealot (608) Jan 6, 2016 California
    Trader

    its not like there are pages on pages of fine print. this is a very basic detail that you paid no attention to. your bad.
     
    #6 anvindr, Oct 26, 2017
    thetastywort likes this.
  7. RDMII

    RDMII Initiate (0) Apr 11, 2010 Georgia

    A Bruery thread started by someone with entitlement issues? No way, never seen that.
     
    #7 RDMII, Oct 27, 2017
    thetastywort, TrojanRB, BBA and 7 others like this.
  8. jnance88

    jnance88 Zealot (572) Jun 10, 2014 California
    Trader

    You created an account just to bitch about something that you admit you made a mistake about?
     
    #8 jnance88, Oct 27, 2017
    TrojanRB, jrnyc, R1c0rtez and 1 other person like this.
  9. johnInLA

    johnInLA Pooh-Bah (2,350) Jun 12, 2005 California
    Pooh-Bah Trader

    What's really odd is how you could not know this. Every Bruery event that I have been to requires the member to be present.

    I get that a newbie, might not know this. But a Hoarder?
     
    #9 johnInLA, Oct 27, 2017
    Blackcomb likes this.
  10. dcbullet

    dcbullet Initiate (0) Dec 18, 2013 California

    He's got a good username at least.
     
    #10 dcbullet, Oct 27, 2017
    BBA and pinballplayer like this.
  11. BBA

    BBA Initiate (0) Oct 26, 2017 Illinois

    Agreed. It was my bad but seemed to be no attempt at accommodation. I would have been happy with them offering to sell me either more Black Tuesday or some other variants. It was like I was dealing with a lawyer. They just pointed that the event was member only event. This was my 1st event that I entertained purchasing as I am in Chicago. I bought them to take care of my trustee as he has been sending alot of Bruery stuff which got me the Hoarders recently. This was my 1st customer service interaction so hopefully it gets better. Sorry for venting but that was $150 poof. :slight_frown: Guys in CA, you guys are lucky. :slight_smile:
     
    #11 BBA, Oct 27, 2017
    warrendietrich2001 likes this.
  12. Yabu

    Yabu Savant (1,150) Feb 4, 2015 California
    Trader

    I'm surprised your trustee didn't know? :angry:

    definitely sucks to waste money, bottom line.
     
    #12 Yabu, Oct 27, 2017
    BBA likes this.
  13. Hoppedelic

    Hoppedelic Savant (1,065) Dec 6, 2010 California
    Trader

    They have to be strict with that kind of thing because if they let one person slide then they have to let everyone slide then it becomes a shit show.
     
    #13 Hoppedelic, Oct 27, 2017
    BBA and Conneringo like this.
  14. damasta414

    damasta414 Aspirant (249) Mar 7, 2017 Wisconsin
    Trader

    Probably should have gave your trustee the membership and just let you be the guest.
     
    #14 damasta414, Oct 27, 2017
    BBA likes this.
  15. Black_Rider

    Black_Rider Pooh-Bah (2,019) Mar 26, 2013 California
    Pooh-Bah

    maybe they'll give you a free bottle opener
     
    #15 Black_Rider, Oct 27, 2017
    BBA and Skunkdrool like this.
  16. HopHead89

    HopHead89 Pundit (752) Oct 20, 2016 California

    I wanna shit on you too BBA, maybe you should buy beer locally...there thats all I got for you. LoL
    All jokes aside, I'm sorry that happened to you. $150 in the pocket would sting me too, but at least you know that this will never happen again to you because u've learned ur lesson...hopefully
     
    #16 HopHead89, Oct 27, 2017
    BBA likes this.
  17. IKR

    IKR Maven (1,490) May 25, 2010 California
    Trader

    I feel bad for your loss but I think you'l find in the long run the Bruery has some of the best customer service. I got some real horror stories from some of my experiences with a few renowned Breweries.
     
    #17 IKR, Oct 27, 2017
    BBA, SuperWhip and Scottie_A25 like this.
  18. Black_Rider

    Black_Rider Pooh-Bah (2,019) Mar 26, 2013 California
    Pooh-Bah

    i would rate their customer service excellent overall. though i have had one bad experience. for that one though, i've had a 100 other good experiences
     
    #18 Black_Rider, Oct 27, 2017
    BBA likes this.
  19. taylordane

    taylordane Initiate (0) Dec 28, 2015 California

    aw what happened?
     
    #19 taylordane, Oct 27, 2017
    Black_Rider likes this.
  20. SammyJaxxxx

    SammyJaxxxx Initiate (0) Feb 23, 2012 New Jersey

    I'm guessing this thread didn't go how you planned,?
     
    #20 SammyJaxxxx, Oct 28, 2017
    thetastywort, atomicpunk5151, Conneringo and 4 others like this.
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