The Bruery's 2014 RS/HS Allocation Thread

Out of state RS members are even more cursed. At least you can try them.

So I too have 3 of each if anyone wants to pick them up.

 

how many credits do you people have? they were nice enough to say they messed up and give you credits, so just get some free beer and call it a day.

 

my brother is my trustee and i dont think he can get up in the time frame i am interested in 1 of each so i can offer my other 2 each if someone can pick them up and ship sooner than later. I will buy one of them for you also.

 

I got $845 worth of credits.....didn't pay for any beer or my sweatshirt for the last 3-4 months. I'm happy with it.

 

They denied Dark Lord but is there a chance that leaves open the possibility of BAVDL?

 

The best part of this all is no one has tasted RDF or FDR yet or posted a review. Plus it hasn't even been confirmed that it for sure will be fully infected. I respect everyone's opinions here, as this forum is based on our opinions. That said, I'm paying good money (like many of you) for a RS membership, and I plan on being my OWN judge for this and every other beer released this year. The Bruery will be just fine if no one buys these beers (which we all know people will) and even if people drop their RS/HS memberships because of the "fallout" over their release. IMHO, The Bruery is damned if they do release this beer and if they don't. I think that the proprietor and the head of retail operations routinely respond and more than likely read every post in this thread speaks volumes about how much they care about both their products and their customers. Just my two cents.

/endrant

 

"Fully infected" ? If it's a single batch I'm not really sure it can be "partially inefected". That is, I assume they blend everything together before bottling. Having said that, it's not that big of a deal....if you can actually get your bottles and drink them quickly. For those of us out-of-state (or out of country)....not so great.

 

Since this thread seems to be focusing on the Bruery's customer service at the moment, I was wondering if anyone has had a similar experience to what I encountered recently:

I joined Preservation Society last year and upgraded to Reserve this year. One of the big selling points for joining Preservation, which I did in Q1, was the guarantee of a bottle of Black Tuesday in Q4. I received the first three quarterly shipments without a problem, but I never received, nor was I billed for, the Q4 shipment that included Black Tuesday.

It admittedly took me a long time to realize I never received it (too much beer to keep track of), so I called a month ago to find out what happened and see if it could still be sent to me. After leaving a couple of messages that were never returned, I finally reached someone in the society office a couple weeks ago and was informed that due to a glitch in the computer system, my credit card info wasn't carried over to Q4, and therefore I wasn't billed and sent the allocation. The guy I spoke to tried to put the onus on me since I didn't log in and check to make sure my credit card info was current, even though it hadn't changed and therefore I didn't have a reason to do so. Since the item has since been removed from current inventory for sale, they can't/won't sell it to me.

I tried to work with him to come up with an alternate way that I could purchase the bottle of BT that I should have received, and while he was somewhat sympathetic, he was also pretty unhelpful. He admitted it wasn't a problem with inventory, just technical. Attempts to come up with easy solutions to the technical problems that wouldn't require much effort on the Bruery's part were rebuffed.

I'm wondering if other people have encountered anything like this? How has the society customer service generally been? The only other time I've reached out to them was to see if they could re-send the Reserve Society welcome packet/gift that I never received in the mail. They admitted lots of the packages had problems and said they'd look into re-sending it, but then I never heard back.

 

Changing subject a little again, if someone is not getting their Mishmishmish, please let me know. I'd love to get an extra one for a friend. I'm already sharing 2x Floyd collab with another BA but I can give up another 1-2 from my allocation if that would interest you.

 

Sorry, poor choice of words. They say it's infected with lacto, I was referring to the taste being affected to the point of sourness.

 

I've worked with the Bruery customer service folks at various points throughout 4 years as a society member, and they've always been nothing but responsive and over-the-top helpful.... except for one guy. I don't remember his name (and probably wouldn't publicly call him out anyway), but there is absolutely one bad apple over there who is very unhelpful. I had an issue that was complicated and took several emails back and forth to resolve, with his story and explanation switching several times along the way. Eventually I reached out directly to one of the more senior employees and explained the situation, and everything was resolved.

So in short - their customer service in general is awesome. Yes, there is at least one person there who is completely unhelpful. My advice - if the facts of your story are as you say they are, reach out to Matt Olesh or someone else directly and see if that helps. Lots of reasonable, friendly, beer-loving people over at the Bruery.

 

I'm in the same boat as you. I was ASSURED that I would get my Q4 pack and their email even stated that we would have to cancel our PS membership so we wouldn't get billed. This also happened earlier in the year for me (a glitch in their system caused my CC info to be lost), but I caught it before it was too late that time. And I never got a 2013 BT.....I bought 3 bottles during the public sale, but those were bought for friends because I was SUPPOSED to get one in my Q4 PS pack. I'd love to buy a bottle of 2013 BT, but guess I'll have to wait for a cellar sale if that's the stance they take on this.

This is from an email they sent out about joining RS if you were a current PS member and decide to upgrade:

Please note that joining the Reserve Society does not automatically cancel your membership to the Preservation Society. If you would like to cancel your Preservation membership, you must do this manually on the 'my account' page of our webstore.

However! Your Reserve Society membership does not begin until 1/1/14, so if you would like to receive the 4th quarter Preservation Society allocation, which includes a bottle of Black Tuesday, you should wait until after January 1st to cancel your Preservation Society membership. Don't worry, you won't be rebilled for the first quarter of 2014 until March 1st, so no need to log in right away on New Year's day. And, of course, you're more than welcome to double up and be a member of both the Preservation Society and the Reserve Society.

 

Too much off topic discussion here, so I'm locking this.

I'll start a new thread that will be specific to PS/RS/HS releases.

If you want to discuss other topics...start your own thread.