UPS Exception: Contents Discarded (!)

Discussion in 'Trade Talk' started by chardlogic, Aug 1, 2012.

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  1. chardlogic

    chardlogic Initiate (0) Feb 18, 2011 Oregon
    Trader

    So I've recently had a package go awry last week and an exception notice was sent to me. After calling their hotline and they emailing me a short letter, it turns out that they claim that the package was "improperly packaged" and was discarded, but I could not qualify for reimbursement. Any further info, I would have to go through the shipper (being my local UPS Store).

    My question is, for anyone who's been in my shoes or those of you who might work for UPS, am I totally screwed in trying to reclaim the insurance? Are there any actions I can take in leverage them into reimbursing me? Any help or pointers would definitely be appreciated (aside from, package better next time, lol). Thanks.
     
  2. Dontcounttoday

    Dontcounttoday Initiate (0) Apr 23, 2010 Illinois

    I highly doubt it. Most likely a bottle broke. Upon opening they discovered it is alcohol obviously, which is against the law/against the rules to ship. They are fully within their rights to discard it. Maybe you could claim insurance if for some reason it was never noted anywhere what the actual contents were that were destroyed. Honestly I would want to keep my head down and not stir anything up if you plan to continue shipping.
     
  3. FunkyMacGroovin

    FunkyMacGroovin Initiate (0) Sep 22, 2009 California

    It's not against the law, just the freight companies' ToS.
     
  4. Dontcounttoday

    Dontcounttoday Initiate (0) Apr 23, 2010 Illinois

    Depends, because if you ship with USPS, it is against the law. Federal style. Not that I've ever heard of anyone being prosecuted but it is entirely legally possible. Fedex and UPS it is against the rules (depending on the state) and they can take your package, but most often just return to sender.
     
  5. evilc

    evilc Initiate (0) Jan 27, 2012 California

    Has anyone ever posted any case anywhere of someone being charged for shipping beer with any carrier other than USPS?
     
  6. BearsOnAcid

    BearsOnAcid Pooh-Bah (2,239) Mar 17, 2009 Massachusetts
    Pooh-Bah

    Not that I know of. I never heard of one happening with USPS either.
     
  7. evilc

    evilc Initiate (0) Jan 27, 2012 California

    That's what I figured. No one should ever stress on this whole "legality" nonsense.
     
  8. BearsOnAcid

    BearsOnAcid Pooh-Bah (2,239) Mar 17, 2009 Massachusetts
    Pooh-Bah

    Plus everyone uses USPS for international trades. Suddenly their fears of breaking federal law goes out the window to save money. And they are also dealing with customs. Doesn't make sense to me.
     
  9. chardlogic

    chardlogic Initiate (0) Feb 18, 2011 Oregon
    Trader

    That sucks, I figured as much. Which of the two companies do you guys see repackages and ships the remaining intact bottles back to you more often than just destroying them?
     
  10. BearsOnAcid

    BearsOnAcid Pooh-Bah (2,239) Mar 17, 2009 Massachusetts
    Pooh-Bah

    I've never had that problem. And I'm wondering why this is such a common thread popping up right now.
     
  11. chardlogic

    chardlogic Initiate (0) Feb 18, 2011 Oregon
    Trader

    You know, in their letter, they made it clear that it was beer, but followed up with suggestions on how to package it better next time, but they never sent me a warning or mentioned that it was against their policy. Do I chalk that up to being lucky, or is there an exception to the rule on some places/districts?
     
  12. Monsone

    Monsone Pundit (786) Jun 5, 2006 Illinois

    I have had FedEx repackage and deliver a package I was receiving. I have also had them repack everything in a box I sent (minus the broken growler) and return it to me (and paid me my declared value).
     
  13. FTowne

    FTowne Initiate (0) Jan 27, 2012 Missouri

    I've never had to deal with breakage either (knocks on wood).

    I'm wondering if heat could be a factor. It's been pretty f*cking hot throughout most of the country for a couple of months now.
     
  14. greghochsprung

    greghochsprung Initiate (0) Mar 12, 2012 Florida
    Trader

    I had a box sent to me via USPS that had a bottle break. It was a BBPt5, and reeked of bourbon. They put the box in a bag and still delivered it. Nobody got in trouble - not sure if the other guy has used USPS since, but I don't see why not to..
     
  15. cavedave

    cavedave Grand Pooh-Bah (4,157) Mar 12, 2009 New York
    In Memoriam Pooh-Bah Trader

    Large durable plastic bags to encase all bottles. Pack to withstand ten foot drop onto concrete. Problem solved.
     
  16. FTowne

    FTowne Initiate (0) Jan 27, 2012 Missouri

    I just had someone recently tell me that UPS could have "air-dropped" my box to them. I don't mess around when it comes to packaging.
     
    libbey and cavedave like this.
  17. BearsOnAcid

    BearsOnAcid Pooh-Bah (2,239) Mar 17, 2009 Massachusetts
    Pooh-Bah

    Heat definitely is a factor. Wrapping a bottle in a plastic bag might be an okay safety measure. but then I would worry about the bag trapping heat. A bottle may be more likely to break that way.
     
  18. FTowne

    FTowne Initiate (0) Jan 27, 2012 Missouri

    UPS/FedEx going all "Ace Vetura" with your box + 100 degree temps is probably a bad combination for beer.
     
  19. starrdogg

    starrdogg Initiate (0) Jun 21, 2010 District of Columbia

    This is actually a falsity that gets passed around this site a lot. Shipping via UPS or FedEx does not violate any FEDERAL law like shipping via USPS does. However, shipping alcohol across state lines without a license can be a violation of STATE law, though it depends on the state. If anything you ship goes through Maryland or Massachusetts, for example, regardless of how you ship it, you are breaking the law.
     
  20. deadbody

    deadbody Initiate (0) May 10, 2010 Minnesota
    Trader


    False, shipping beer across state lines in violation of excise tax laws is a federal crime as well as a state crime.

    The reality is that you are unlikely to be prosecuted for it as the dollar loss is infestimally small, but it is a violation of state and federal laws in most cases.
     
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