UPS Tracking: Merchandise is Missing?

Discussion in 'Trade Talk' started by Josbor11, May 28, 2014.

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  1. Josbor11

    Josbor11 Initiate (0) Dec 21, 2013 Ohio

    Sorry if this is the wrong spot for this but I was anxiously awaiting a delivery today from a beer trade I was involved in and I just saw this on the tracking info:

    Up until today it was regularly going through its normal arrival and departure scans and then out of nowhere today on its delivery day I see:

    "Merchandise is missing. UPS will notify the sender with additional details. / All merchandise missing, empty carton was discarded. UPS will notify the sender with details of the damage."

    Merch is missing? What does that even mean? Was I sent an empty box?

    [Moved from Beer Talk to Beer Trading General/Help forum ~Mod]
     
    #1 Josbor11, May 28, 2014
  2. jrnyc

    jrnyc Grand Pooh-Bah (3,012) Mar 21, 2010 New York
    Pooh-Bah Trader

    Sounds like a bottle broke during transit and all beer was discarded.
     
    #2 jrnyc, May 28, 2014
  3. prdstmnky

    prdstmnky Initiate (0) Jan 8, 2010 Vermont

    This will probably get moved to the trading subforum

    Very unlikely you were sent an empty box. More likely that something broke and everything was removed / discarded.
     
    #3 prdstmnky, May 28, 2014
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  4. Josbor11

    Josbor11 Initiate (0) Dec 21, 2013 Ohio

    Yikes, do I have to just chuck it up as a loss or what now? I sent some pretty good stuff away on this one.
     
    #4 Josbor11, May 28, 2014
  5. jrnyc

    jrnyc Grand Pooh-Bah (3,012) Mar 21, 2010 New York
    Pooh-Bah Trader

    It is up to your trading partner to replace the bottles they sent. It is impossible a bad packing job resulted in a bottle that broke or if not this it is still generally accepted that when the box doesnt make it to the receiver, sender needs to make good.
     
    #5 jrnyc, May 28, 2014
  6. SirPutzly

    SirPutzly Crusader (469) Sep 11, 2012 Pennsylvania

    #6 SirPutzly, May 28, 2014
  7. Josbor11

    Josbor11 Initiate (0) Dec 21, 2013 Ohio

    Was getting a few bottles of Maine Dinner in this one, hopefully he has some more! Only thing I am weary about is he had no trades to his name when we agreed upon ours and he has still not accepted my trade request that I sent several days ago so I was already semi nervous and go figure now there is no delivery to be made. :slight_frown:
     
    #7 Josbor11, May 28, 2014
    Last edited: May 28, 2014
  8. Josbor11

    Josbor11 Initiate (0) Dec 21, 2013 Ohio

    I'm thinking maybe the packaging ripped and the contents slipped out? They wouldn't give me a clear answer when I called. Either way, I contacted the shipper and he was quick to offer a reship of the contents so hopefully all will be good! Thanks for the feedback. You can go ahead and delete this thread if you wish, case is likely closed.
     
    #8 Josbor11, May 28, 2014
    jrnyc likes this.
  9. pmoney

    pmoney Initiate (0) Apr 15, 2011 Illinois

    Like everyone else mentioned, I'm sure something(s) broke and the contents were discarded after the box was opened. I'd guess they have some pre-written options to click on to classify what happened, and the employee went with the "contents missing" option because it generally fits the situation.
     
    #9 pmoney, May 28, 2014
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  10. SirPutzly

    SirPutzly Crusader (469) Sep 11, 2012 Pennsylvania

    Good on your trading partner to be so quick to rectify everything. Glad everything worked out.
     
    #10 SirPutzly, May 28, 2014
  11. Josbor11

    Josbor11 Initiate (0) Dec 21, 2013 Ohio

    He spoke with his local UPS store and it all seems fishy on UPS's end. He bought all the packing materials at his local UPS store and shipped it all in good manner and it made its way from ME all the way to OH and at my local facility it suddenly became empty. There was no mention of damage when I called and when he called as well. They claimed "the packaging wasn't to their standards" even though he said he bought it all from UPS. They emptied it all out and then threw away the packaging and now the beer is nowhere to be found. It sounds a little crazy, but I feel like UPS legitimately jacked the beer for no good reason.
     
    #11 Josbor11, May 28, 2014
  12. pmoney

    pmoney Initiate (0) Apr 15, 2011 Illinois

     
    #12 pmoney, May 29, 2014
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